RESPONSIBILITIES

Processes

• Ensure the team always follows operational best practices. Ensure the highest levels of ownership, accountability and service are maintained within the team.
• Review, uphold and enforce all Bank technical, security, quality, and engineering standards on supported assets.
• Ensure compliance with Bank ITSM processes such as Incident, Change and Problem Management.
• Identify and implement service improvements that will include, but not be limited to, improving service level delivery; remediating process gaps; using automation to reduce turnaround times; improving the customer experience; reducing cost; improving risk exposure; and optimising the monitoring infrastructure.
• Perform periodic capacity and performance reporting of the storage infrastructure, and present key findings and recommendations.

Risk Management

• Proactively identify risks and issues or react to them in a timely manner to minimise any potential impact. Create and implement remediate plans to resolve any non-compliance.
• Support auditory, regulatory and risk and compliance initiatives that contain deliverables related to the storage and backup service.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Storage Domain peers
• Business and PSS Application Teams
• Catalyst Program
• Onsite Technology Services
• Country Technology Management
• Operational Risk Management
• Other interfacing technology teams related to Block and Object Storage services – including, but not limited to, Network, Data Centre, Hypervisor Platforms, UNIX Platform, Windows Platform, Active Directory and Security

Other Responsibilities

• Act as the technical lead on initiatives and projects and take accountability for their delivery.
• Act as Block and Object Storage matter expert, providing strong guidance and direction in all aspects of the design and support of these services, asserting one’s technical authority to reach successful outcomes.
• In-depth technical knowledge of Block and Object Storage technologies including PURE Storage arrays, Cisco SAN Fabric switches, Hitachi Content Platform (HCP) Object Storage platform product suite and technologies.
• Ensure the global Block and Object Storage estate is available, performant, stable and resilient, and delivers to expected service levels.
• Harness automation technologies wherever possible to simplify and increase efficiencies.
• Work closely with peers to engineer solutions, develop designs, new products, standards and roadmaps.
• Perform ad-hoc capacity and performance sizing exercises, demonstrating sound judgement, and giving coherent and presentable recommendations with clearly defined outcomes.
• Deploy, build, test and integrate new assets into production, complying with the Bank’s procedural, technical and security standards.
• Participate in data migrations, demonstrating a sound awareness of the migration flow, prerequisites and dependencies, testing, success criteria and risk mitigation. Deliver successful migrations with zero incidents.

• Exercise advanced troubleshooting skills when responding to incidents, including major incidents and escalations; act as the incident situation-lead to lead collaborative efforts to successful resolution.
• Participate in the on-call rota for escalations and major incidents.
• Oversee routines and failures but periodically participate in out of hours support to fulfil production and project needs as required.
• Storage provisioning and demand management. Review and assess storage allocation, deallocation requests while paying diligent consideration to operational standards/guidelines and current capacity and performance utilisations.

Qualification

• Education     College Degree
• Training     Block Storage, Object Storage, SAN Fabric    
• Certifications     Block Storage – PURE, Hitachi, Dell
• SAN Fabric – Cisco, Broadcom
• Object Storage – Hitachi Content Platform (HCP)

Role Specific Technical Competencies

• Pure storage
• Cisco san fabric
• Hitachi, dell san storage
• Broadcom san fabric
• Object storage - hcp
• Indexing engines – mqe, hci
• SAN Storage arrays and Fabric switches hardware knowledge and troubleshooting
• Scripting / coding
• Compute Technologies – Windows, Linux, AIX, vmware

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.