JOB SUMMARY

The Support Analyst will be part of the Custody Operations team and provide support functions relating to settlement of trades.

KEY RESPONSIBILITIES

Strategy

• Ensure alignment and compliance to department operating instructions (DOI) 
• Work with the team to contribute in the improvement of customer service standards.

Business
 

• Timely escalation of client complaints within service level agreement (SLA
• Ensures that all service levels and productivity standards of the Bank are met.

Processes

• Ensures compliance to internal, external & regulatory requirements as regard to the submission of mandatory reportorial requirements
• Ensures submission of securities movement and cash reconciliations within required frequencies on or before the due dates
• Ensures that scripless security reconciliation reports are performed within the required frequencies
• Reviews daily/monthly declaration of reconciliation and ageing reports for sundries and suspense accounts and ensures submission on or before the required timelines
• Ensures timely and accurate physical securities reconciliation and count.
• Acts as an independent party who performs regular vault count as defined in the DOI.
• Performs daily review of NIL charges report to ensure proactive detention of billing generation on global custody accounts.
• Reports exceptions as a result of regular reconciliations to immediate supervisor for disposition and immediate resolution.

• Strictly comply with the escalation policy.
• Performs other roles specified under the DOI on Reconciliation
• Performs backup/relief functions as defined in Operations Support Backup/Relief Plan.
• Ensures all activities defined in the Critical Task Checklist approved by the Line Manager are completed and any exception is escalated on a timely manner.
• Participates in projects assigned and initiatives designed to improve the quality of systems and operations.
• Extends direct support in achieving satisfactory or higher audit rating from external, internal auditors and regulatory bodies.

• Ensure processing of tasks identified in the cross-training and relief arrangement for Custody Ops.
• Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.

• Promptly report OR issues and losses to Custody Ops Head and BRM.
• Ensure prompt implementation and resolution of identified issues.  
• Ensure compliance to records management policy and observe systematic filing of records.
• Contribute to the effectiveness of the department’s business continuity plan (BCP)

Governance

• Ensure practices within the unit comply with all internal policies, regulatory requirements compliance procedure and processes and local statutes.
• Ensure that appropriate local procedures and internal controls that interpret the Group Policy and Standards and the local law and regulations of Money Laundering Prevention are documented, implemented, maintained and monitored.
• Ensure compliance with Bank’s policy including but not limited to Group and Local Code of Conduct, Health and Safety, Diversity and Inclusion and escalate to management any policy breaches for appropriate decision/handling.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• Custody Operations Head
• Support Lead 
• Client Solutions Head 
• Client Management 
• Finance
• Client Solutions

External

• Clients 
• Bangko Sentral ng Pilipinas
• Bureau of Treasury
• Philippine Depository & Trust Corp

OUR IDEAL CANDIDATE

• Has a Bachelor's Degree in Finance/ Business Management or other relevant courses
• Has at least 2 years of work experience in Bank Operations such as settlements, corporate actions or custody operations and support.  
• Detail-oriented and accurate with reporting and documentation 
• Has excellent organization and time management skills
• Proficient in the use of MS Office application
• Has good communication skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.