JOB SUMMARY

Perform any tasks/activities as required under the Department Operating Instructions (DOI) / Group Department Operating Instructions (GDOI) / Process Notes / Applicable Group Procedure / Policies / Standards / Service Level Agreements, other Operational documents and/or as required by LM from time to time

RESPONSIBILITIES

Strategy
Awareness and understanding of the Group’s GPS, GPI, business strategy and model related to Branch Frontline, Branch Operations, Business Banking and Financial Reconciliation

Business
Awareness and understanding of the Distribution Network, Business Banking business and Operations, economic and market environment in Hong Kong. 

Processes
•    To perform account reconciliation on 1) Internal/ GL account (suspense and sundry) reconciliations,2) TPGL reconciliations assigned to Accounting Operations Team. 
•    To provide assistance and advise on reconciliation processes and controls and propose solutions for addressing gaps, from a reconciliation perspective.
•    To follow up on risks and issues with relevant teams and stakeholders for timely closure without becoming overdue and promptly update actions to risk teams ahead of target timelines.
•    To ensure effective follow-ups and escalations, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs.  Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue/open reconciliation break with clear articulation of the requirement and attention from them is a must.
•    To prepare group and local MI on reconciliation.
•    To actively look for opportunities to standardize / automate process and implement process improvements.

•    To handle ad hoc request (such as project) and perform investigation and follow-up.

People & Talent
•    Good engagement with stakeholders
•    Highly proactive and responsible

Risk Management
•    Responsible to identifying, assessing, monitoring, controlling and mitigating risks relating to the operations of Distribution Network, Business Banking, and Reconciliation process in Client Servicing and Transaction and put in place appropriate controls and measures. 
•    Provide guidance and advice for addressing and managing the risk issues arising from Reconciliation process. 
•    Timely identification, escalation and resolution of risk issues arising or relating to Reconciliation. 
•    Support the implementation of relevant governance / framework initiatives and the roll out of any relevant GPS/ GPI / target operating model to Reconciliation under Client Servicing and Transacting. 
•    Ensure risks, issues and control enhancement identified are resolved in an appropriate and timely manner

Governance
•    Ensure to complete with the Financial Account Ownership, Reconciliation & Investigation Standards and all related policy (GPS / FCSR)

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    Local Operations Team 
•    GBS (India and TJ) / GRU (India and TJ) Team 
•    Local Product Team 
•    Local Finance Team
•    Technology

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Accounting Operations Team

Qualifications
•    Education     University Graduate
•    Languages     Chinese, English and Mandarin

Role Specific Technical Competencies
•    Risk management or process working experience
•    Knowledge on day-to-day operation and processes in Operations
•    Risk sense and common sense
•    Logic, reasoning and analytical skills
•    Ability to work within a multi-function, multi-discipline team environment with strong influencing and stakeholder management skills
•    High degree of independence, responsibility, and integrity, Presentation skills, Accounting knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.