Job Summary

To lead and manage operational functions and teams by establishing strong governance frameworks, ensuring seamless execution of business processes and delivering key organizational objectives in a consistent and sustainable manner. The role is responsible for overseeing day-to-day operations, optimizing process efficiency, managing operational risks, and fostering a culture of accountability, collaboration and excellence.  A key focus area is developing and empowering talent through coaching, performance management and succession planning to build high-performing teams. 

Key Responsibilities

•    Oversee end-to-end Accounts Payable operations, including invoice processing, validation, payment runs, reconciliations, travel & expense claims, journal processing, approvals, and MIS reporting. 
•    Review exceptions, rework items, and process deviations to ensure accuracy and prevent recurring issues. 
•    Maintain compliance with Departmental Operating Instructions (DOI), Service Level Agreements (SLA) and all applicable company policies and regulatory requirements. 
•    Establish, monitor, and strengthen financial, operational, risk, and internal control frameworks, including KRI/KCS and Business Continuity Planning (BCP). 
•    Drive continuous process improvement, automation, productivity enhancement, and operational efficiency initiatives. 
•    Monitor service delivery performance and customer satisfaction, ensuring service commitments are consistently met or exceeded. 
•    Build and maintain strong stakeholder relationships through proactive communication, issue resolution, and regular service reviews. 
•    Lead, coach, and develop team members, ensuring effective resource management, capability building, performance management, and employee engagement. 
•    Collaborate with cross-functional teams and cross functions to ensure seamless operations and successful transition of migrated processes. 
•    Support preparation and reporting of operational MIS, performance metrics, volumes, billings, and management dashboards. 
•    Ensure proper documentation, governance, and maintenance of operational procedures and process controls. 
•    Deliver assigned work with high accuracy and within agreed turnaround times. 
•    Meet or exceed productivity, quality, customer satisfaction, and SLA commitments. 
•    Foster a culture of continuous improvement, operational excellence, and customer-centric service delivery. 
•    Ensure seamless, compliant, and efficient execution of all assigned processes. 
•    Lead talent acquisition and hiring initiatives, ensuring the organization attracts, selects, and retains top talent while building a robust talent pipeline to support business growth.  
•    Drive the Performance Management System by overseeing goal setting, performance evaluations, feedback mechanisms, talent development, and succession planning to foster a high-performance culture and achieve business objectives. 

Skills and Experience

Must-have Skills     
•    Advanced Accounts Payables Knowledge (E2E) 
•    Good accounting knowledge 
•    Operational & Process 
•    Management 
•    Data Analytics,Reporting & Visualization 
•    Change and Transformation Management 
•    Process Improvement Techniques & Methodologies 
•    Performance Management 
•    Resource & Capacity Planning 
Other Skills     
•    Good understanding on Risk and Control Frameworks 
•    Understanding on Regulatory Compliance 
•    Understanding on Co-pilot / other AI tools 
•    SAP (VIM / S4 HANA / Ariba) 
•    Technical Skills (MS Excel & PPT)  

Motivations

•    Leadership & People Development 
•    Strategic Thinking 
•    Decision Making 
•    Accountability 
•    Stakeholder Management 
•    Influencing & Negotiation 
•    Problem Solving 
•    Collaboration 
•    Effective Communication 
•    Resilience and Adaptability 

Qualifications

•    8–12 years of experience in Accounts Payable, Procure-to-Pay (P2P), or Requisition-toPay (R2P) operations. 
•    Minimum 3 years of people management experience. 
•    Experience within Banking, Financial Services or Shared Services preferred. 
•    Exposure to multinational and high-volume transaction environments is an advantage 
•    Proven experience handling complex AP transactions, audits, controls, and stakeholder management. 
•    Proven track record of managing end-to-end processes and operational teams. 
•    Experience in risk management, governance, audit engagement, and regulatory compliance. 
•    Demonstrated success in leading transformation, automation, and process improvement initiatives. 
•    Demonstrated ability to engage with senior stakeholders and drive business outcomes 
•    Experience working with senior stakeholders across geographies and functions. 
•    Any Degree or master’s degree in commerce or business administration Lean Six Sigma Green Belt (Preferable). 
•    Certifications related to Supply Chain or Banking Operations (Preferable). 
•    Languages: English  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
Together we:
 
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.