JOB SUMMARY

To support the Head of Business Management in aspects of Operations Business Management, with focus on cost and workforce management. The five core areas of interest diversely span (1) HR (2) Finance (3) Strategy Implementation (4) Data & Digitisation (5) Support & Enablement. This is a global role that involves stakeholder management spanning a variety of departments, geographies and business partners. Executing an agile and data conscious enablement function to deliver client centric value growth for the Bank’s coverage business.

RESPONSIBILITIES

Strategy
•    Track productivity measures and operational performance metrics
•    Support Monthly Run rate models and target tracking
•    Support strategic initiatives and quantify business benefits
•    Support functional mapping and capacity modelling
•    Provide performance dashboards and scorecards
•    Track transformation initiatives
•    Support client profitability model inputs
•    Prepare executive level performance reporting

Business
•    Support Cost forecasting and regional engagement meetings within Client Enablement & Lending Operations
•    Provide inputs for corporate planning and budget transfer execution
•    Cost save initiative tracking through BART and benefit realisations 
•    Track attrition and update rate cards periodically
•    Support Client Profitability Model with relevant inputs and reconciliation with financials

•    Follow up on Business Financial exception trends to address any risks to targets
•    Ensure accounting standards are followed for cost accruals, pre-paid expenses, Balance Substantiations etc 
•    Work with Finance to operationalize cost allocation models and to charge relevant businesses supported by wider Coverage Ops (Client Enablement & Lending Operations)
•    Manage payments and invoices for vendor related expenses, particularly within GBS

Processes
•    Support cost forecasting and planning cycles
•    Support corporate planning and budget transfer execution
•    Track cost saves initiatives and benefit realisation
•    Track attrition and update rate cards
•    Support cost allocation and recharge models.
•    Perform GBS recharges to Onshore are executed on a timely basis to ensure recovery of all Costs as per Guidelines
•    GBS Margins must be always maintained as agreed with regulatory authorities across all hubs under transfer pricing agreements.
•    Track vendor payments and invoices
•    Support cost accruals and balance sheet substantiation in accordance with accounting standards
•    Prepare cost waterfall analysis
•    Financial modelling and scenario analysis
•    Budget variance and performance analysis

•    Working group & offsite preparations, bookings and vendor management, along with related social engagement initiatives
•    Support all right shoring initiatives for validating cost benefit analysis
•    Build dashboards and reporting packs
•    Develop automation using VBA and Excel macros
•    Create PowerPoint executive presentations
•    Develop cost analytics and dashboards
•    Support digitisation initiatives
•    Build management information reporting
•    Create cost waterfall analytics

People & Talent
•    Support workforce planning and headcount tracking
•    Capacity modelling and demand forecasting
•    Track hiring pipelines and attrition
•    Support stakeholder engagement
•    Support employee engagement initiatives in GBS
•    Support organizational planning – Create Back ups

Risk Management
•    Provide Early Warning for identified risks in business financials Vs Client Enablement & Lending Operations MT

Governance
•    Monitor all SLAs and vendor contracts for its validity
•    Support Taxation teams during periodic reviews of Transfer Pricing Agreements 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

•    Client Enablement & Lending Operations MT & CIB Coverage COO MT
•    Regional Business Partners for Coverage and other Coverage MTs
•    CIB and T&O HR Business Partners
•    CIB and T&O Finance Business Partners
•    Global & GBS Property and HR Partners
•    CIB Operations Data & Performance Management Teams

Other Responsibilities
Embed Here for good and Group’s brand and values in Business Management, Client Enablement & Lending Operations; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

•    Undertake other responsibilities or initiatives as assigned based on the business direction of CIB CELO and CIB Operations 
•    Addressing ad-hoc queries and management information requests from regional business managers and key stakeholders

Qualifications

•    Education - Graduate with at least 6+ years Banking experience
Training     
•    Proficiency in Microsoft Excel is a Requirement
•    Ability to deal, analyse and manipulate large amounts of data is a Requirement
•    Experience in GBS cost + billing model and invoice management is a Requirement
•    Experience in managing large scale property optimisation and GBS business operations coordinations is Preferred
•    Experience in VBA, Powerpoint business presentations and Cost Waterfall is Preferred
Languages     
•    English, Local Language
•    Proficiency in Microsoft Office Suite

Role Specific Technical Competencies
•    Process Automation & Testing
•    Key Metric Dashboard Creation
•    Ability to write and debug VBA Macros
•    Financial Modelling and Forecasting

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.