Job Summary

This role is responsible for driving product strategy, development, and performance while ensuring strong risk management, governance, and regulatory compliance. Key responsibilities include:
•    Developing and executing product strategies aligned with business objectives.
•    Conducting market research, identifying customer needs, and managing product roadmaps.
•    Leading product development, requirements gathering, and customer journey optimization.
•    Collaborating with cross-functional stakeholders including Risk, Sales, Operations, Technology, Compliance, Legal, and Finance.
•    Monitoring product performance through KPIs and implementing continuous improvements.
•    Managing product-related risks, maintaining risk registers, and ensuring effective controls and mitigation measures.
•    Ensuring compliance with regulatory requirements, Group policies, AML standards, and Product Programme Governance (PPG) processes.
•    Supporting regulatory reporting and maintaining satisfactory audit outcomes.
•    Building a strong team culture through leadership, training, and talent development.
•    Promoting innovation, customer-centricity, and a strong risk and compliance culture.
Key Success Factors
•    Product management and strategy expertise.
•    Strong understanding of banking, lending, and risk management.
•    Stakeholder management and cross-functional leadership.
•    Regulatory and governance knowledge.
•    Data-driven decision-making and performance management.
•    Ability to balance business growth, customer outcomes, and risk controls.

Key Responsibilities

Strategy
•    Develop and Execute Product Strategy:
     •    Formulate and implement comprehensive product strategies to achieve business objectives.
     •    Identify market trends, customer needs, and competitive landscape to inform product strategy.
•    Market Analysis and Research:
     •    Conduct market research to identify opportunities for new product development and enhancements.
     •    Analyze customer feedback, market trends, and competitive products to continuously improve product offerings.
•    Product Roadmap Planning:
     •    Create and maintain a product roadmap that aligns with the Group’s strategic goals.
     •    Prioritize product features and enhancements based on business value, customer impact, and resource availability.
•    Stakeholder Collaboration:
     •    Collaborate with cross-functional teams including marketing, sales, operations, and technology to ensure alignment and successful product delivery.
     •    Engage with senior management to communicate product strategy, progress, and performance.
•    Innovation and Differentiation:
     •    Drive innovation by identifying and implementing new features, services, and technologies that differentiate the product in the market.
     •    Foster a culture of continuous improvement and innovation within the product team.

Business and Processes
•    Requirements Gathering and Documentation:
     •    Gather and document detailed business requirements for new products, features, and enhancements.
     •    Work closely with stakeholders to ensure requirements are clearly defined and aligned with business goals.
•    Product Specification and Design:
     •    Develop detailed product specifications and design documents that guide the development process.
     •    Ensure product designs meet regulatory and compliance standards.
•    User Experience and Customer Journey:
     •    Define and optimize the end-to-end customer journey.
     •    Ensure a seamless and positive user experience across all customer touchpoints.
•    Performance Metrics and KPIs:
     •    Establish and monitor key performance indicators (KPIs) to measure product success and identify areas for improvement.
     •    Analyze product performance data to inform decision-making and strategic adjustments.
     •    Take accountability for programme performance through management of programme design and ongoing re-evaluation to ensure maximised performance.

People & Talent
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations with key stakeholders and work in collaboration with risk and control partners.
•    Ensure the provision of ongoing training and development of people on products and services being managed and ensure that holders of all critical functions including relevant frontline teams are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

Risk Management
•    Risk Identification:
     •    Identify and assess risks related to products, including operational, market, credit, and compliance risks.
     •    Maintain a risk register to document and track identified risks.
•    Risk Assessment and Analysis:
     •    Conduct risk assessments to evaluate the potential impact and likelihood of identified risks.
     •    Utilize quantitative and qualitative methods to analyze risk exposure and prioritize risk management efforts.
•    Risk Mitigation and Control:
     •    Develop and implement risk mitigation strategies and controls to address identified risks.

     •    Ensure appropriate measures are in place to prevent, detect, and respond to potential risk events.

•    Risk Monitoring and Reporting:
     •    Continuously monitor risk indicators and metrics to identify emerging risks and changes in risk exposure.
     •    Prepare and present regular risk reports to senior management and relevant stakeholders.
•    Compliance and Regulatory Adherence:
     •    Ensure all product development and management activities adhere to the bank’s risk management policies and regulatory requirements.
     •    Collaborate with the compliance and legal teams to stay informed about regulatory changes and ensure timely implementation.
•    Incident Management:
     •    Develop and maintain incident management processes to respond to risk events and operational disruptions.
     •    Conduct root cause analysis and implement corrective actions to prevent recurrence.
•    Risk Culture and Awareness:
     •    Promote a strong risk culture within the product team by providing training and raising about risk management practices.
     •    Encourage proactive risk identification and reporting among team members.

Governance
•    Comply with Product Development Documentation (PDD) process and guidelines.
•    Comply with Group Compliance Standards and Group Policies, local laws and regulations and Code of Conduct.
•    Ensure that internal controls and procedures are in place. 
•    Make prompt report of suspicious transactions or proposed transaction according to the documented process on reporting and/or in compliance with local regulatory requirements.
•    Fully comply with Group Policy and Standards on Money Laundering Prevention or local regulatory requirements for the prevention of money laundering.
•    Overall, be accountable to ensure a satisfactory audit rating is awarded in areas of responsibilities.
•    To treat all official documents, papers and information acquired as confidential.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    To support the country’s business to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
•    To complete all regulatory reporting activities by Brunei Darussalam Central Bank (BDCB) related to products and channel and ensure all communications to clients as per the regulation to be completed on time.

Payment-related job responsibilities
•    Strategy Execution: Ensure alignment of payments services to WRB strategy. Leverage knowledge of local payment rails and switches, industry trends, consumer preferences and competitor landscape – including financial institutions and fintech disruptors – to keep the Bank’s product propositions competitive
•    Client experience and growth: Commercialise payments portfolio by identifying growth opportunities, driving digital adoption and ensuring flawless service delivery by managing the product roadmap, engaging country and group stakeholders across business, delivery, technology, operations and risk teams
•    Governance: Ownership of 1LOD risk management as well as partnering with relevant Risk Framework Owners, Business Risk Management and 2nd Line of Defence teams at country and group levels to manage risk, implement controls and ensure adherence to the organisation’s Enterprise Risk Management Framework (including internal policies and standards), regulatory requirements and industry standards. This includes proactively identifying and escalating key issues to relevant forums for group-level oversight and governance
•    Management of 3rd parties: Act as primary country interface with external payment ecosystem stakeholders - payment rails (WRB specific and local domestic rails, as applicable), switches global payment networks and local payment networks, as applicable); actively participate in scheme/rail forums, drive alignment on rule changes and initiatives, and ensure country-level reporting, compliance, and operational requirements are effectively implemented

Key stakeholders
•    Credit Risk 
•    Frontline Team (RM, Sales Team, Branch Operations)
•    Client Onboarding Team
•    Operations Teams
•    CABM Team
•    CFCR Team
•    SBIM/Analytics Team
•    Finance Team
•    Technology Team
•    Legal
•    Developers and Real Estate Agents
•    Law firms

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Brunei Wealth and Retail Banking. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

•    Banking Products and Services Development 
•    Product Development Strategy 
•    Customer/Market focus 
•    Regulatory Environment – Financial Services
•    Financial Risk Management
•    Data Gathering and Reporting
•    Knowledge of Sales Channels

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.