Job Summary

•    To manage the operations of the Cash Management- Global Pricing and Billing Operations in ensuring consistent delivery of high-quality services to customers and in- country service recipients by meeting objectives set by the Group while maintaining operational risk to an accepted level.

•    To manage daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Management Operations and execute operational duties of the Cash Management Operations- Global Pricing and Billing, as instructed by the Manager of the Unit or Head of Department and ensure that the established service standards are met.

•    As a core member of Global Pricing and Billing- Cash Revenue Management Team, to execute daily operations and collaborate with Group, Technology Partners, Data Partners and Cash Regional/ Local Product Team to analyze, collaborate and execute local, regional and global initiatives. 

Key Responsibilities

•    Contribute to design, development, and execution of the TB Cash Pricing & Billing Strategy.
•    As a core member of Global Pricing and Billing- Cash Revenue Management, responsible for pass-thru rate management and execution following interest rate cut/ adjustment for main currencies.
•    Dissect Client Pricing life cycle and identify opportunities (for incremental revenue) at each stage.
•    Conduct client interest pricing analysis, development of high-quality repricing leads.
•    Drive Interest repricing initiatives in collaboration with Group, Regional and local country teams.
•    Ensuring the governance, risk and control processes around fee & interest pricing standards/ disciplines are understood and adhered to by stakeholders.
•    Responsible for reducing operational friction, pushing the bar on our technology and process ensuring they are keeping pace with client needs and our digitization agenda.
•    Strengthen oversight and completion of interest pricing approval and activation processes, enable proactive controls and governance to mitigate revenue leakage and ensure pricing accuracy, optimize, and improve client profitability

Other activities:
Business
•    Maintain a close working relationship with the stakeholders to ensure that work progress or service issues are promptly acted upon or escalated where required
•    Initiate & implement service quality initiatives
•    Collaborate and ensure adoption of Cash Business/ COO CCIB initiatives in relevant countries.

Processes
•    Ensure continuous improvement in timeliness to the standards prescribed for the process from time to time.
•    Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified.
•    Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions.

•    Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager.
•    Where applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same.

Risk Management
•    Ensure compliance with policies applicable to CCIB CC which impact operational risk. Challenge processes, procedures, and policy if there is opportunity for efficiency improvements.
•    Identify knowledge gaps, facilitate development of training on Operational Risk for business staff and country Risk &Control Teams.
•    Drive improvements using A3s

Governance 
•    Ensure Department’s documentation and managerial activities are in order (SLA, IGA, BCP, BIA, Recharges)
•    Collaborate across hub locations (GBS MY, GBS IN) and in country stakeholders, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money – laundering regulations and guidelines.
•    Embed the Group’s values and code of conduct in SSC Cash to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Support Head Risk & Control to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Adhere to local regulator prescribed responsibilities and Rationale for allocation

Key Stakeholders
•    CCIB Client Coverage teams in the country
•    Regional and Country COO 
•    Internal Audit
•    Regional Head of Risk & Control 
•    Business & Country Compliance teams
•    Operations (GBS / GTO)
•    IMO Teams
•    GBS Hub Teams
•    Country CFCC team
•    Regulators and their appointed auditors (where applicable)

Other Responsibilities
•    Lead with a sense of urgency, focus and ownership to drive outcomes. Contribute to achievement of revenue growth.
•    Efficient use of Data Analytics to derive high value repricing and fee leakage leads and efficient progress performance tracking.  
•    Strong stakeholder engagement with Country Coverage, Sales, and Product teams to land and drive leads conversion.
•    Support execution of fee and interest initiatives including rolling out of bespoke pricing points progress
•    Adopt transformative operational processes to deliver best-in-class support for global deals – repricing activities and pricing, billing, and reporting setup.
•    Proactive pivot and reconfiguration of operation teams and pricing processes (Cash Fee Squad).
•    Ensuring the governance, risk and control processes around pricing standards / disciplines are understood and adhered to by stakeholders.
•    Manage internal materials to provide timely updates and communications to stakeholders.
•    Lead continuous process optimization to achieve improvements in speed, scalability, and accuracy for execution of fee initiatives.

Key Requirements for the role:
•    Strong knowledge and skillset managing CIB Banking Operations, Transaction Banking– to enable assessment of cross-business issues.
•    Moderate or high proficiency managing data in excel platform. Python capability will be an added advantage to candidate.
•    Relevant business experience in operations, business analysis or project management.
•    Strong analytical skills, detail-focused with the ability to interpret large volume of information.
•    Problem solving skills with ability to influence across all levels of business.
•    Ability to independently drive initiatives with minimum hands-on supervision.

Qualifications

•    Bachelor’s degree in Banking or Finance preferred.  
•    Ideally 5 years of experience in banking, analytical or another relevant environment
•    Languages: English and/or local language skills as relevant to country requirements 

Skills and Experience

•    Manage Conduct
•    Business Facilitation: Leading initiatives to improve Client experience, efficiency, and cost management  
•    Manage Conduct
•    Manage Risk
•    Manage Projects
•    Business Governance & Support: Projects investment governance, product, and process governance, etc
•    Information Systems - Applications & PC Skills 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.