Job Summary

The Manager - Cash Management Operations will play a pivotal role within our Country Cash Management Operations team, ensuring seamless delivery and impeccable compliance across all cash management activities in the UAE operations based in Dubai. This position is responsible for overseeing the front-to-back operational processes of the cash teams, ensuring strict adherence to all applicable Group policies, local regulatory requirements, and regional guidelines. By doing so, the incumbent will uphold the integrity and efficiency of our cash management services while contributing to the bank's broader financial objectives.

Strategic Objectives:

• Drive the development and enhancement of innovative payment service products, positioning the processing centre as a key revenue generator within the region.
• Ensure effective budget management by closely monitoring operational costs against targets, identifying opportunities to optimize expenditure including courier services, communications, and other operational expenses.

Business Excellence:

• Implement rigorous controls to prevent revenue leakage and unauthorized debits to P&L accounts.
• Deliver outstanding service quality, consistently meeting or exceeding customer and stakeholder expectations.
• Establish and maintain productive relationships with internal partners and support units, fostering cross-functional collaboration.
• Achieve established service delivery standards and key performance indicators related to customer transactions.
• Provide expert advisory services to large corporate clients and other stakeholders on payment methods, particularly in relation to regulated currency exchange markets.
• Exemplify and embed Standard Chartered's values and culture in all daily tasks and leadership practices.
• Lead and contribute effectively to strategic projects, ensuring successful implementation and stakeholder engagement.

This position offers a dynamic environment where strong leadership, in-depth payments knowledge, and operational excellence intersect to sustain and expand the bank's market reputation and profitability in cash management operations.

Key Responsibilities

Operational Process Management

• Oversee verification and processing of all transactions handled within the Cash Processing Centre (CPC), ensuring authenticity and compliance with remitter instructions, related to source validation, monetary amounts, and other critical checks.
• Manage daily reconciliation of internal accounts, promptly addressing anomalies such as sundry, erroneous or client suspense accounts through corrective journal entries.
• Minimise unreconciled Nostro account entries by implementing rigorous daily monitoring and escalation processes for timely resolution.
• Maintain adherence to established turnaround times for transaction processing per agreed Service Level Agreements (SLAs) with relevant business units, ensuring operational efficiency.
• Respond to and resolve all customer enquiries and complaints within prescribed timeframes, enhancing client satisfaction and operational reliability.
• Stay updated and ensure compliance with all relevant cash management operations policies, product guidelines, and Group procedures.
• Develop and maintain expert knowledge of the Group’s Cash Management Services (CMS) policies to ensure consistent application across processes.
• Serve as custodian for critical bank keys and bulk stock management when required, ensuring security and accountability.
• Provide supervisory support across various operational desks, acting as a reliable point of escalation and backup.
• Ensure stringent validation of all cheque types received, including returned items and different collections categories, guaranteeing processing in strict accordance with customer instructions.
• Guarantee that post-dated cheques (PDCs) are accurately documented and lodged timely into clearing systems.
• Execute robust reconciliations across all financial instruments processed, ensuring completeness and accuracy without revenue leakage.
• Control and monitor all revenue-related activities, ensuring proper authorization for any P&L ledger debits, thereby safeguarding financial integrity.

Team Leadership and Talent Development

• Inspire, motivate, and coach team members to deliver peak performance while fostering a culture of continuous improvement and operational excellence.
• Champion service improvement initiatives through active participation in the Group’s "Out Serve" program, driving enhanced client experience and operational maturity.
• Support cross-training among team members to build versatility and resilience within the operations function.

Competencies

Success in this role requires a combination of technical proficiency and interpersonal skills. The candidate should demonstrate exceptional action orientation, collaborating effectively across multiple teams and stakeholders to deliver optimal results. Customer focus is paramount, with the ability to provide clarity and guidance under ambiguity. Developing talent and promoting a positive team environment underpin operational success. Strong decision-making abilities and courage to challenge the status quo are encouraged, coupled with a strategic mindset to align operational actions with long-term organizational goals. Building trust through transparent communication and reliability is critical. Furthermore, robust technical competencies relevant to cash management, payment systems, reconciliation, and risk control must be clearly demonstrated.

This is a full-time, office-based role located in Dubai, United Arab Emirates.

About Standard Chartered

Standard Chartered is a leading international bank that brings together a rich heritage of over 170 years of banking excellence with a forward-thinking approach. We strive to make a meaningful difference to our clients, communities, and employees worldwide. Our culture encourages curiosity, entrepreneurship, and innovation, enabling us to navigate challenges and seize new opportunities.

Our commitment to diversity and inclusion is fundamental to our identity. We celebrate distinctive talents and perspectives, creating an environment where every team member is respected and empowered to achieve their potential.

Our core values guide us daily:

• Do the right thing: We act with integrity, hold ourselves accountable, and place our clients at the heart of everything we do.
• Never settle: We pursue excellence relentlessly, embracing continuous improvement and learning.
• Better together: Collaboration and inclusion foster our success, valuing the unique contributions of every individual.

If you are seeking a purposeful career with a bank that is committed to making a positive impact, Standard Chartered is the place for you.

What we offer

Competitive Compensation & Benefits

We are committed to supporting our people through a comprehensive benefits package aligned with our Fair Pay Charter. This includes a competitive salary and access to benefits designed to enhance your mental, physical, financial, and social wellbeing.

• Retirement & Insurance: Core bank funding for retirement savings, medical and life insurance, with additional flexible and voluntary benefits available based on location.
• Leave Entitlements: Generous time-off policy comprising annual leave, extensive parental/maternity leave (up to 20 weeks), sabbatical options of up to 12 months, and volunteering leave of 3 days, supported by a combined minimum of 30 days for annual and public holidays.
• Flexible Work Arrangements: Options for flexibility around home and office locations with adaptable working patterns to promote work-life balance.
• Wellbeing Initiatives: Access to Unmind, an industry-leading digital wellbeing platform, alongside resilience development courses, global Employee Assistance Programmes, dedicated mental health first-aiders, and a range of self-help resources.
• Learning & Development: A continuous learning culture encouraging reskilling and upskilling through diverse in-person and digital learning platforms.
• Inclusive Culture: A values-driven organisation embracing and celebrating unique diversity, ensuring all colleagues feel respected and empowered to thrive.