Job Summary

The Analyst, Fraud Risk will play a pivotal role within Standard Chartered's risk management framework, responsible for endorsing the end-to-end monitoring, investigation, and management of fraud risks associated with our retail client portfolio. This position supports the implementation of proactive fraud management initiatives and collaborates closely with cross-functional teams to drive digital transformation in fraud detection and prevention.

The role is integral to minimizing financial losses through timely case investigations and recovery efforts, ensuring robust adherence to internal policies and regulatory requirements. The successful candidate will contribute to the framework of fraud prevention, detection, deterrence, mitigation, and recovery strategies, while working closely with governance and compliance units to align fraud risk management with the bank's overall risk appetite.

By analyzing fraud trends and creating insightful reports, the Analyst helps inform strategic decisions and operational improvements, leveraging data analytics and industry best practices to enhance the fraud landscape. This dynamic role demands continual evaluation of fraud control processes, supporting sustainable implementation and refinement of fraud risk management systems.

Key to this position is fostering strong partnerships across internal stakeholders and external entities to ensure sound governance, timely reporting, and continuous improvement of fraud controls — safeguarding the bank’s reputation and clientele against evolving fraudulent threats.

Key Responsibilities

The incumbent is accountable for a broad set of responsibilities that ensure effective fraud risk identification and mitigation:

• Maintain effective and professional communication channels with internal stakeholders, external customers, banking partners, and law enforcement agencies through telephone, email, and other platforms to manage fraud-related queries and actions.
• Conduct detailed forensic analyses of transactional data and customer records to detect and link anomalies to known fraudulent activities, thereby enabling informed decision-making and risk mitigation.
• Monitor emerging fraud patterns using acquired datasets and reporting tools, facilitating early detection and intervention strategies.
• Lead investigations into suspected fraudulent behaviors, collaborating with law enforcement and legal institutions to support prosecution and recovery efforts.
• Ensure or exceed established performance standards, contributing to special projects aimed at enhancing fraud management processes and outcomes.
• Identify and exploit business opportunities through comprehensive data analysis of client journeys, recommending optimizations in automation and process efficiency that reduce dependencies and improve service delivery.
• Collaborate with journey leaders to embed client-centric priorities with rigorous control frameworks, governance protocols, and risk management practices.
• Oversee compliance with fraud standards and processes, addressing gaps and risks by participating actively in governance forums.
• Drive enhancements and reengineering efforts within fraud management systems and operational standards to improve team productivity and effectiveness.
• Engage multiple business units—including client journey teams, frontend operations, product, and risk management—to resolve root causes of fraud, ensuring swift problem resolution and minimizing escalations.
• Uphold exemplary customer service standards, independently resolving routine issues while appropriately escalating complex cases.

Skills and Experience

The ideal candidate will demonstrate a solid foundation in operational risk management and possess skills crucial to the fraud risk landscape, including:

• Proven expertise in Service Delivery & Operations Management ensuring seamless execution and quality standards.
• Strong understanding of Strategy & Business Modeling, enabling alignment of fraud prevention tactics with organizational goals.
• Experience in Business Operations Governance & Support, ensuring regulatory compliance and policy adherence.
• Capability to Manage Change effectively, adapting to evolving fraud trends and technological advancements.
• Risk management proficiency to identify, assess, and mitigate fraud-related exposures.
• Competence in leveraging Digital and Data Analytics tools to uncover fraud patterns, enhance detection methods, and improve operational efficiencies.
• Collaborative mindset to engage with diverse teams and external stakeholders for comprehensive fraud risk solutions.

Qualifications

Educational Background:

• Undergraduate degree in a relevant field, supplemented with a minimum of five years’ experience in banking, specifically within retail client operations and fraud risk management.
• In-depth knowledge of retail banking operational procedures, policies, and risk frameworks.
• Professional qualifications in risk management, fraud investigation, or a related discipline are advantageous and highly regarded.

Training and Development:

• Completion of Standard Chartered Bank (SCB) and industry-recognized training programs focused on fraud risk, compliance, and regulatory standards.

Certifications:

• Relevant certifications such as Certified Fraud Examiner (CFE), Risk Management Certification, or equivalent credentials will be considered a significant asset.

Language Proficiency:

• Fluency in English is required to effectively communicate with internal and external stakeholders.

About Standard Chartered

Standard Chartered is a leading international bank that combines the agility of a nimble organization with the scale needed for meaningful impact. For over 170 years, we have been committed to driving positive change for our clients, local communities, and employees worldwide. We challenge conventions, embrace innovation, and constantly seek to improve our service and offerings.

Our purpose—to drive commerce and prosperity through our unique diversity—underpins every aspect of how we operate, guided by our brand promise to be 'Here for good'. We foster an environment where inclusion and diversity are celebrated, ensuring that every member of our team feels valued, respected, and empowered.

Join us, and you become part of a culture that:

• Does the right thing: Upholds integrity, challenges smartly, and centers the client in all decisions.
• Never settles: Pursues continuous improvement and innovation through learning and adaptation.
• Is better together: Valuing collaboration, inclusivity, and collective success to build sustainable futures.

What we offer

Aligned with our commitment to equity and fairness, we offer a comprehensive compensation package designed to support your holistic well-being and career progression.

• Competitive salary reflective of market standards and your experience, accompanied by a suite of core benefits including retirement savings plans, medical and life insurance coverage.
• Generous time-off policies featuring annual leave, parental leave of up to 20 weeks, sabbatical options of up to 12 months, and volunteering leave to encourage community engagement.
• Flexible working arrangements tailored to balance professional responsibilities with personal life, including hybrid working possibilities.
• Robust wellbeing programs such as access to Unmind, a leading digital mental health platform, resilience training courses, global employee assistance programs, and mental health first aid support.
• Continuous learning opportunities with access to a wide range of development programs designed to upskill, reskill, and nurture your professional growth.
• An inclusive workplace culture that embraces diversity and fosters an environment where all team members can thrive and realize their full potential.