Wealth and Retail Banking

About Us

Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation – embracing agile and new ways of working together, which helps us to truly ‘think client’ and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.
We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.

If you’re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team.

Key Responsibilities

•    Primarily responsible for meet revenue goals by consistently delivering exceptional customer experience, maximizing new business opportunities in the catchment and deepening existing relationships within the chosen customer segments.
•    Primarily responsible for servicing and managing customer relationships under the retail client.
•    Responsible to drive profitable revenue and volume growth through new business acquisition and maximizing every customer (both new and existing) engagement
•    Attend to and assist customers on their service requests
•    Support universal banking staff 
•    Assist in handling customer queries and managing customer complaints

Skills and Experience

Strategy

Financial Performance: 
•    Primarily responsible to drive the branch strategy by achieving the overall NSR, through productivity, driving efficiencies and ensuring meeting risk requirement.
•    Drive new sales revenue and total revenue through acquisition, deepening & retention of customers across all segments.

Digital: 
•    Drive the digital agenda through drive client to self-services / automated banking channels to customers queuing at branches

Customer Experience: 
•    Drive delivery of the Bank’s brand promise to our customer, tailored across segments including ensuring overall branch presentation and ambience as per brand standards.
•    Role model as a customer-centric ambassador and engage key customers of branch.
•    Drive for overall coordination across key roles within branch (BSSE, UB) to ensure seamless customer service. 
•    Collaborate with Segment to facilitate up- streaming of customers.
•    Ability to coordinate delivery, within the branch, of the different Segment Customer Value Proposition based on holistic customer experience.
•    Understanding of customer needs and wants and tailoring strategy and solutions accordingly
•    Resolution of service issues and effective complaints handling.

Regulatory & Business Conduct: 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across branches, this includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group

Code of Conduct:
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff. 

People and Talent: 
•    Act as a role model of the Group’s valued behaviours and culture in the Country.
•    Lead through example on our culture and values. 
•    Set the right tone and expectation from our teams and work in collaboration with risk and control partners.
•    Ensure compliance to all e-learnings for self and team.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.