JOB SUMMARY

This role is accountable for business and technical support of credit card management application in India.
Responsibilities include change and release management, vendor co-ordination, technical updates, security and quality assurance processes. 

RESPONSIBILITIES

Processes
•    Serve as the primary liaison between internal stakeholders and vendor for technical support and change releases.
•    Oversee the timely renewal and deployment of digital certificates for bank interfaces to prevent any application outage and maintain security.
•    Monitor system scan reports for application vulnerabilities and coordinate patching schedules with the vendor.
•    Liaise with project, operations and business teams to complete UVT and TVT for any changes performed at bank or vendor end.
•    Communicate the change schedule and downtime to all relevant stakeholders.
•    Participate in vendor review meetings and contribute to discussions regarding service improvement and optimization of support processes.
•    Participate in major incident calls and co-ordinate with internal and external stakeholders to drive issue closure. 
•    Support internal and external audit requests by liaising with relevant teams and providing accurate responses.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the India - Wealth and Retail Banking franchise to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    Country teams: Business (WRB), Technology (CTM), Operations
•    Group teams: Technology, Projects
•    Vendor application team

Other Responsibilities
Embed Here for good and Group’s brand and values in India; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Qualifications

•    Bachelors/ Masters in Computer Science/ Information Technology or equivalent certification.
•    Minimum 7 years of experience in production support and/or technology service management.
•    At least 3 years of experience in working with external vendors.
•    Strong understanding of IT Service Management principles and best practices
•    Excellent prioritization, organizational and time management skills.
•    Strong problem-solving and analytical skills with an emphasis on attention to detail.
•    The position may require candidate to be on standby support during non-office hours for high-priority issues.

Role Specific Technical Competencies
•    Cloud
•    Database
•    Networks
•    UVT/ TVT
•    Audit Handling
•    Teamwork and Collaboration

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.