Job Summary

About Wealth and Retail Banking

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

Job Summary

We are currently seeking an experienced professional to join this team in the role of Head, Branch Distribution East Malaysia. This role requires an experiences professional to oversee and manage all operations of branch and will be responsible for building rapport with customers and the community, creating and implementing strategies to improve productivity, sales performance and achieving financial targets.

Key Responsibilities

Strategy

Business acquisitions, through typical activities like:-

• Generation of new business via sales promotions, out-marketing calls, presentations / seminars and in-branch contacts.
• Setting, facilitation of execution and monitoring sales plans for Acquisitions team, Priority Banking relationship teams, Mortgage teams and / or other sales staff who designated at the branch
• Coaching of all sales staff to increase sales productivity and cross-selling.
• Collaborate of prospective business to other SCB functional units such as Business Banking & Mortgage
• Enhancement of the Bank’s image via community activities.

Management of Branch staff

• Build Branch team, staff morale and engagement as measured by MY VOICE.
• Proactive mentoring and management of all branch staff.  Undertake union interface if necessary.
• Observing, coaching/training and counselling staff towards expected behaviours.
• Identification of training/development needs and ensuring these are met
• The branch manager's responsibilities include managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the location's revenues.

Management of Service Delivery:

• Set and monitor branch service standards (including premises).
• Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
• Getting ad hoc customer feedback.

Operations and Support:-

• Control and periodic checks of operational risks and workflows.
• Facilitating and implementing work process improvements.
• Recommendations of credit applications.

Branch Continuity Plan

• To maintain a robust Business Continuity Plan (BCP) that is dynamic and compatible with the business.
• To conduct BCP test as per test schedule and forward to county BCP coordinator on test results.
• To formulate recovery strategies for the branch when called upon.
• Continuously raise awareness on BCP to all staff within the branch.

Health & Safety

• Responsible for the health and safety aspects within the Branch. 
• To ensure the work environment is safe and free from risk relating to Health & Safety 
• To ensure that any H & S issues raised by staff are addressed and escalated on a timely manner. 
• Supports in the implementation of the Group H &S initiatives. 
• Promotes H& S awareness amongst employees. 
• Identify & ensure Fire wardens and First aiders are trained appropriately. 
• Ensure compliance to local legislations and group requirements.

People & Talent

• Good management skills
• Strong communication skills
• Strong negotiation skills
• Ability to multitask
• Good judgement to make decisions in all aspect
• Team player and able to work under pressure
• Strong knowledge on Internal and regulatory process

Risk Management

• Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.                                                      
• Participate in and/or support the Bank's effort in combating money-laundering activities.       
• Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

Qualifications

• Honours degree (CGPA 3.0 or better) and / or relevant professional qualifications.
• Possess all relevant investment & insurance certifications and licensing.
• More than 5 years’ experience in banking with demonstrable knowledge of banking practices and financial products.
• Favourable track record in managing sales and / or operations or demonstrated ability to achieve strong sales performance.
• Ability to coach, inspire and mobilise Branch team members of various levels to deliver exceptional performance.
• Demonstrated ability to establish a service culture.
• Interpersonal and complaint handling skills
• Bank's product knowledge
• Good understanding on the Association of Banks in Malaysia (ABM)  / Bank Negara foreign exchange administration regulations

Skills & Technical Competencies 

• Microsoft    
• FIMM License    
• Bancassurance License    
• IPPC License

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.