Job Details

Relationship Manager, Business Banking (Mombasa)
Job Description
Requisition Number:  64358
Job Location:  Mombasa, KEN
Global Grade:  Band 7
Work Type:  Office Working
Employment Type:  Permanent
Posting Start Date:  14/10/2026
Posting End Date:  27/10/2026
Job Description: 

Job Summary

The role holder will be responsible for driving client acquisition, deepening relationships, and delivering tailored banking solutions to small and medium-sized enterprises. The role focuses on originating and managing quality SME relationships, supporting business growth, and meeting the bank’s strategic objectives while maintaining strong operational risk, compliance, and regulatory standards. The ideal candidate will also be able to identify opportunities to support business owners with wealth management needs, including succession planning, family business continuity, and intergenerational wealth conversations. 

Key Responsibilities

•    Grow the number of active SME clients and deepen share of wallet across the portfolio.
•    Drive growth in funded and non-funded income through lending, transactional banking, trade, and wealth products.
•    Increase product penetration per client by identifying cross-sell opportunities across core SME banking solutions.
•    Deliver revenue growth while maintaining portfolio quality, disciplined credit standards, and strong risk-adjusted returns.
•    Adhere to the bank’s operational risk, compliance, and credit governance processes.
•    Provide outstanding client experience through responsive service, informed advice, and proactive portfolio management.
•    Build and manage a robust client pipeline, follow up leads, structure opportunities, complete call reports, and convert business efficiently.
•    Develop long-term relationships with business owners and decision-makers by understanding their funding, transaction banking, expansion, and risk management needs, and by delivering appropriate solutions.
•    Keep abreast of market trends, sector developments, and product capabilities to identify opportunities and provide relevant insights to SME clients.
•    Partner closely with the Wealth team to originate, convert, and grow business-owner opportunities across wealth products, with a focus on driving referrals, increasing wallet share, and unlocking succession planning and family business continuity opportunities.

Skills and Experience

•    Strong knowledge and experience in SME, commercial, corporate, or business banking.
•    Strong relationship management and business development skills with business owners, promoters, and key decision-makers.
•    Good understanding of lending, cash management, trade finance, wealth products, and working capital solutions.
•    Strong market awareness, commercial acumen, and ability to identify sector-specific opportunities and risks.
•    Ability to work in a flexible and agile way in a fast-paced, performance-driven environment.
•    Preference for candidates with investment banking experience, particularly in structuring, advisory, capital raising, or complex deal execution.
•    Ability to operate effectively in an international environment and collaborate across product and coverage teams.
•    Maintains a high standard of personal conduct and consistently demonstrates the bank’s valued behaviours.

•    Proven track record in originating, managing, and growing SME or business banking client relationships.
•    Strong commercial instinct with the ability to identify client needs and translate them into relevant banking and wealth solutions.
•    Strong SME relationship management experience with the ability to identify wealth management opportunities for business owners, including succession planning, family business continuity, and intergenerational wealth conversations, will be highly valued.
•    Experience in wealth management serving corporate clients and family businesses, with strong capability in advisory, relationship management, and identifying holistic wealth solutions.
•    Ability to balance revenue delivery with sound credit judgment, compliance discipline, and strong client experience.
•    Confident communicator with the credibility to engage business owners, senior decision-makers, and internal stakeholders effectively.

Must-have Skills
•    Relationship Management & Interpersonal Skills
•    Business development and Sales Skills
•    Product and Market Knowledge
Other Skills
•    Execution & Deal Agility
•    Customer Centricity
•    Collaboration
•    Risk, Compliance & Regulatory Knowledge

Motivations

•    Building trusted, long-term client relationships 
•    Solving complex financial and business problems 
•    Driving portfolio growth, revenue, and client activity 
•    Structuring solutions across wealth, trade, cash management, and FX 
•    Balancing client needs with responsible risk management 
•    Seeing tangible outcomes such as deal conversion, client retention, and business expansion 

Qualifications

Certifications / Qualifications
•    Relevant degree in Business, Finance, Economics, Banking, or a related field.
•    Professional qualifications in banking, credit, corporate finance, or treasury would be an added advantage

CISI Qualification (Added advantage)

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

Information at a Glance