Job Summary

Lead the Bank’s Affluent client growth strategy by utilizing the Affluent client value proposition to acquire New to Bank Affluent clients.'

Strategy
•    Engage NTB Affluent clients via leads sourced from Alliances, Targeted lists or Executive Banking Team on full Affluent offering
•    Also handle client-led requests via marketing campaigns and online pull
•    Activate NTB clients, set up and educate clients on remote channel usage i.e., Online, Contact Centre, ATM, and hand-over clients to assigned Priority Banking Teams

Business
Acquisition & Sales Management
•    Utilize available resources including the Affluent proposition, product benefits matching client needs, the Bank’s brand, global network, ad hoc campaigns and specialist support to onboard affluent clients to the Bank
•    Ensure early deepening of clients across multiple products to create client stickiness and to become the primary bank for the client’s transactional, savings and investment needs
•    Execute on-boarding activities across the Bank’s local and international network to acquire Affluent clients
•    Ensure that onboarded clients match the profile as set out for Affluent clients to ensure sustainable growth of the Affluent portfolio
•    Ensure new clients have a seamless initial onboarding experience, 
•    Maintain the quality of the portfolio in terms of client qualification.

Key Responsibilities

Processes
Operations & Compliance
Ensure “Customer Due Diligence” requirements as prescribed by the bank are duly adhered to. All legal and compliance guidelines provided by the bank are adhered to.
•    Data confidentiality and secrecy norms of the bank are fully adhered to.
•    Ensure error free application and documentation, all the documents provided by the customer for completion of the account opening forms and/or loan application forms should be duly checked prior to submission.
•    Ensure that the sales process prescribed by the bank is fully adhered to.
•    Ensure full awareness of all policies related to Mis-selling etc. & comply the same.
•    Maintain complete and detailed knowledge of all the assigned products.
•    Be responsive to customer’s needs and practice responsible selling, adhering to appropriate sales and marketing practices.
•    Maintain accurate and up to date activity records.

Integration/ Change Management
•    Facilitate the implementation of new systems and processes across the branch network
•    Lead the transaction migration initiative at the area

Segment Ownership
•    Implement all segment/ product initiatives in the zone (PRB/ Premium/ Personal/ SME)
•    Jointly own the delivery of segment / product (PRB/ Premium/ Personal/ SME) targets with the branch managers & segment associate directors

People & Talent 
People Management
•    Drive and embed a strong performance culture through inspiring, motivating, and rigorous performance management discipline. Develop and build talents within the network through optimal resourcing, capacity planning, succession planning and engagements
•    Achieve high employee engagement and satisfaction. Retain talent, check attrition. Manage and mentor network staff and Union interface to ensure overall employee satisfaction
•    Identify training, development and counselling needs for staff
•    Undertake career growth planning for performers in the branch network

Governance 
•    Ensure compliance with global AML & CDD standards 
•    Ensure compliance to internal and external regulations
•    Ensure ORF / process universe adoption and governance
•    Work collaboratively with FCC, AML, L&C on Due Diligence and all other processes as needed
•    Provide input to governance and operational risk to define measures and controls for prevention
•    Read, understand and comply with all provisions of the Group Code of Conduct.
•    Zero Tolerance on Fraud and Mis selling
•    Attend all required Trainings

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders
•    WRB Head, Head - Affluent Banking, Region Area Director, Leadership Team, Department Heads

Other Responsibilities
•    Embed Here for good and Group’s brand and values in India; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Skills and Experience

•    Strong knowledge of retail banking products (cards, loans, deposits, insurance, investments).
•    Proficiency in using banking software/ application and CEMS systems.

Qualifications

Educational Background
•    Preferably a Master’s Degree in any discipline, other banking certifications will be an advantage
Work Experience
•    Experience in running sizeable profit centers, distribution networks with full accountability for strategy, costs and revenue.
•    Track record of successful multi-product sales in a retail business.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.