Key Responsibilities

• The role requires the person to ensure Staff timely & accuracy whilst preparation of various Dashboard, KPI metrics & governance decks
• Accountable to maintain constant vigil over checks and controls in specific areas including all the activities of the unit and bring out exceptions / gaps in a timely manner in order to remediate and address root causes.
• Understand and implement goals and vision in unit /area to fit in to overall country plans. 
• Identify and shares best practices with Regional Head with a view to implementing standardized, simplified and automated processes 
• Maintain service level agreement metrics on turnaround and accuracy
• Use metrics to drive decisions around service delivery improvements.
• Identify opportunities for process improvements and remove process “bottle necks”.
• Assess process health (through key metrics) & identify broken processes that requires redesign
• Use customer/stakeholders feedback to continuously re- engineer processes
• Liaise with other units within the Bank for operations related issues/updates/support required including those relating to Wealth Management Operations
• Ensure prompt and early escalation of both existing and potential risk issues
• Facilitates “meaningful” root cause analysis ( not just categorizing errors) and implements
• corrective actions
• Awareness and Respect of local regulations, group and business policies, business standard procedures and best practices
• Manage and have effective control on the Sundry, Suspense and GL accounts with respect to outstanding entries.
• Comply with rules and regulations and country policies with respect to Wealth Management operations and ensure adequate controls measures are in place for regular monitoring of the same.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Support Operational and Call back related activities / issues/ errors by having oversight 
• Tracking and closure of A3 initiatives
• Ensure audit readiness at any point of time. Audit – Liaising with the stakeholders to provide the details as sought by the auditors . Reviewing the submission and identify gaps if any before sharing with audit team, assist in drafting the response reviewing with management and incorporating changes as applicable.   

Governance 

• Ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. 
• Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Stakeholders across SCB WM Ops 
• Operation
• Business
• Products
• Technology
• Process Development Unit
• Process & Policy

Other Responsibilities

• Embed Here for good and Group’s brand and values in Wealth Management, Demat operations team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; 

Skills and Experience

• Good knowledge of Broking and basic working knowledge of MS Office & process management
• Cross team collaboration – Proactive engagement with Business Units and all responsible persons in the unit. 
• Clear understanding of the Company’s and Regulatory KYC norms    
• Good domain knowledge of functioning of Capital Markets.    

Qualifications

• Graduate. Supplementary certifications related to Capital Markets preferred.
• Prior experience of 1-3 years preferably in areas related to Capital Markets/Finance.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.