Job Summary

Standard Chartered is seeking an experienced technology leader for the role of Cluster Chief Technology and Operating Officer (CTOO) for India and South Asia. This Managing Director level position is based in Mumbai and is critical to our commitment to innovation and operational excellence across our cluster.

As the CTOO, you will spearhead the integrated "One Bank" Technology and Operations agenda, ensuring alignment across business units and functions. You will collaborate closely with Cluster and Country Management Teams, Group Technology & Operations leadership, International Markets Management Team, and key stakeholders to drive strategic initiatives and operational efficiency. This includes all the cluster regulatory responsibilities and face-off to the regulators on behalf of T&O in the cluster/country. 

The Cluster CTOO is primarily responsible for the following areas:

Strategy

•   You will partner with the Cluster CEO in developing and fine-tuning the T&O strategy for the cluster/country, ensuring alignment with the broader T&O strategy at Group and cluster level. As part of this you will drive the implementation of key initiatives and projects in support of the T&O agenda, such as acquisitions, divestitures, and regulatory projects. This is a strategic role that will drive innovation and delivery of the T&O transformation agenda in region, with the aim of making SCB a leading digital bank. This strategy will involve looking to streamline processes, enhance productivity, reduce risk and improve controls, leveraging technologies. You will also drive strategic investment reviews owned by the cluster management team and play a pivotal role in investment decisions across cluster countries in remit.

Business

The Cluster CTOO will:

•    Work with the Country and Cluster Management Team and risk committees to ensure alignment with global process standards, improving efficiency and scalability. 
•    Work closely Country and Cluster business heads to understand their requirements and implement a change management program to deliver the strategy while ensuring strong controls, processes, governance, and risk management for the Cluster /country.   
•    Work with the Country and Cluster Management Team to maintain rigorous cost and investment discipline.  Ensure appropriate prioritisation of issues around risk, control, investment, people, projects, and change management within the Cluster /country. 
•    Work with Group COOs and CIOs, bilaterally and as part of the International Markets Management Team, to align across projects and priorities and the prioritisation plan for Cluster /country execution. 
•    Drive continuous improvements in Productivity and Cost Efficiencies at the Cluster level. 
•    Managing execution of performance objectives to ensure that regional T&O are stable, secure and delivered in line with service requirements  
•    Provide support and guidance, often hands-on, to countries where their scale doesn’t support local subject-matter expertise

•    Work with Cluster /country support function heads to proactively address thematic issues and significant operational problems as they arise, i.e. ‘joining the dots’ between SIS, Audit, BMA, peer reviews, etc., findings. 
•    Establish strong two-way links between Group NFRCs, Cluster & Country Risk Committee and business risk forums to ensure that relevant issues and priorities are channeled, discussed and addressed.  
•    Support the country roll-out and embedding of the Risk Management Framework. 
•    Chair any other relevant governance committees.  
•    Provide on ground support for subsidiaries where appropriate, including board appointments as applicable 
•    Work with the relevant NFRCs/PGCs to ensure processes for products and clients in the Cluster /country are fit for purpose and meet regulatory requirements.  
•    Support Country and Cluster CEO in country reviews and remedial planning where significant issues have been identified. 
•    Fully accountable and own regulatory audit / inspections in the Cluster /country as well as offshore service centres.  
•    Accountable to Risk Framework Owners and/or Policy Owners for compliance with policies and controls standards set by them. 
•    Accountable for the design and effectiveness of the risk controls, and monitoring compliance to Board-approved risk tolerances and effectiveness of risk controls. 

Processes
•    Lead in delivering ‘horizontal’ (i.e. across operations) process excellence in the cluster/ country to reduce handoffs, reduce risk and improve client service in collaboration with Operations and technology leads. 
•    Input to the design of global policies and procedures ensuring local requirements are considered.  Monitor dashboards and provide general oversight in order to escalate issues promptly, e.g. AML and sanctions checks, protection of Bank, client information and assets.   
•    Implement digitisation projects and manage the change process to reduce manual hand-offs, reduce risk and improve client service collaborating with Journey COOs and GBS leads. 
•    Drive adoption of best practices, architecture, technology standards and methodologies. 

•    Responsible for executing & integrating the overarching transformation approaches in the cluster / Country in an integrated roadmap that amplifies results and drives executional certainty.  
•    Continue to partner with CMT/ Cluster MT to have them fully accountable and responsible for (their part of the) Transformation 
•    Act as the Sponsor for all T&O transformation initiatives in the Cluster / Country  
•    Drive adoption of continuous improvement and agile practices, mindsets and capabilities 

People & Talent
•    In your leadership role you will set the tone and values of SCB, ensuring to attract and retain talent and build a fully agile organisation to delivery a superior experience for our clients. In addition to people leadership responsibilities and oversight of the T&O team in cluster, you will be responsible to lead and support a culture of client centricity, agility and accountability through standardised metrics, ensuring everyone in T&O in region are drivers and owners of client outcomes. You will act as a role model of the Group’s values and lead through example. You will strive to create a culture of operational and service excellence across the cluster.

Other Responsibilities

You will also have responsibility for:

•    Business Resilience - ensuring cluster resilience frameworks support business strategy, and provising sponsorship for resilience initiatives where needed. You will also ensure business continuity planning for the cluster. 

•    Regulatory and business conduct responsibilities - ensuring to embed the highest standard of values and conduct, and ensuring SCBs conduct principles are abided by. You will have oversight of the Internal Ombudsman, who is responsible for independently examining customer grievances and assisting in strengthening the internal grievance redressal system

•    The identification, assessment and management of Conflicts of Interest (actual, potential & perceived), including Conflicts that may arise as a result of changes in the structure or make-up of business/function activities.

•    Responsibility for managing the financial budget allocated through the review of monthly reports showing the status of spend against their allocated budgets. 

•    Oversight on risk control and governance and driving improvement in the control agenda. This includes oversight on development of a forward-looking end-to-end view (across business segments) on the operating environment and proactively identifying and escalating issues and sharing themes / lessons learnt.
•    Providing oversight to cluster initiatives.
•    Providing support and guidance, often hands-on, to countries where their scale doesn't support local subject-matter expertise. This also extends to oversight such as subsidiary board appointments, delegated authority to chair committees, etc.

Qualifications

•    Engineering Graduate or MCA or equivalent qualification from a recognized University / Institution required.
•    15 years of experience in relevant areas is mandatory. You should have worked in Banking-IT related areas/projects involving IT Policy and Planning/ Financial Networks and Applications/ Financial Information Systems/ Cyber Security Technologies/ Payment Technologies, etc., of which five years should be at senior management level.
•    Minimum 15 years of professional experience as a C-suite People Leader 
•    Strong knowledge and experience of local regulatory requirements.
•    Strong background in leading and managing a global workforce covering Operations and Technology domains within international firm/organisation 
•    Stays current in knowledge with a focus on the future of technology 
•    Self motivated leader with a growth mindset 
•    Advanced level communicator, with ability to influence and manage stakeholders from various seniority and backgrounds, preferably with international exposure 
•    Highly innovative and current in application of human centred design principles 
•    Leads on 'agile' as a way of working and proven experience transforming tech organisations to agile 
•    Builds a culture and environment that attracts and retains top technology talent including driving hard on Diversity and Inclusion   
•    Licenses and Certifications/Accreditations – as required by role remit and responsibility  
•    Professional Memberships – as required by role remit and responsibility  
•    Bank training; i.e. mandatory and developmental – as required by role remit and responsibility 
•    Languages – fluency in business English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.