Job Summary

The Director Risk & Control is responsible for managing end to end process risks for processes in the combined / single Process Universe (for Corporate, Commercial and Institutional Banking Client Coverage (CCIB CC). The Director Risk & Control is responsible for the first line of defence and ensures effective implementation of Operational Risk Framework under the Enterprise Risk Management Framework, process controls and governance within the country. 

The Director Risk & Control is also responsible in overseeing the execution of Country processes in line with standards set by the Global Process Owners and Policy Owners and monitor deviations to global Standards.

Key Responsibilities

Strategy
Country Process Ownership 
The Director Risk & Control within in the Region will be the Country Process owner for the designated processes and will be accountable for the end-to-end business processes and are responsible for: 
•    Identification and management of the end-to-end processes as defined by the CCIB CC Process Universe and associated risks for the activities carried out by the business (including hubbed or outsourced).
•    Implementing CAS (Control Assessment Standards) to monitor the effectiveness of the controls and standards governing the end-to-end process.
•    Being accountable to the Group Process Universe Owner, framework and policy owners and implementing the control requirements applicable to the process.
•    Escalating significant risks and issues, through Regional Heads, to the Process Universe Owners, relevant Risk Framework Owners or Policy Owners. 
•    Conducting deep dives and investigations to identify root causes for fraud events and enhancement of controls where required.
•    Conducting review of accounts downgraded to CG 12 or worse to verify whether account management was conducted in conformity to Group standards, policies and procedures including all applicable local requirements.
•    Assist in carrying out Peer reviews within country/ across regions to validate effectiveness of processes and controls.  
•    Support the R&C Team Lead in framing of effective processes and controls for implementation of Group policies, and local regulatory requirements, within the country.
•    Coordinate with internal and external auditors on fronting audits & work with various stakeholders in CCIB CC, Operations and support functions for completion of Management Action Plans, including implementation of required process fixes and socialisation of key themes with stakeholders.
•    Preparation of Lessons Learnt based upon various investigations undertaken

Business
•    Continuously evaluate and identify operational risk implications of business strategies and programmes, and provide guidance on any operational risk remediation actions. 
•    Responsible for contributing to and ensuring adoption of COO initiatives as applicable.
•    Support the business in the South Asia countries in minimizing operational risks and losses, and investigation of material operational losses to prevent recurrence. 

Processes
•    Responsible for ensuring adherence to specified BAU operational risk deadlines, along with the consistent execution of CST / KCI for relevant processes across the region.
•    Responsible for being a key escalation recipient for the business for all operational risk related incidents and queries that arise in the region.
•    Ensure risk ownership by Country process Owners over centrally / GBS/ Managed services performed validation checks is retained at the country level within the region – specifically ownership of residual risk evaluations and associated remediation activities.
•    Responsible for coordinating with stakeholders across the region to increase transparency and share key developments, learnings and best practices.
•    Responsible for supporting the business across the region in minimizing operational risks and losses, and ensuring material operational losses are investigated to prevent recurrence.
•    Identify non-standard processes and ensure appropriate control mechanisms are implemented and approved.
•    Responsible for regular dialogue with CCIB team and country compliance team to ensure that Country Teams in the region is informed of product changes, regulatory changes, new policies, compliance reviews and audits.

India Specific Additional Responsibilities
•    Responsible for conducting Staff Accountability Reviews for credit deterioration (Non-Performing Assets or borrowing clients whose credit grade slips to CG13 or CG 14) as required in line with local regulatory requirement.
•    Responsible for conducting Root Cause reviews for Credit frauds.
•    Responsible for administrative oversight on the Concurrent Audits conducted by an empanelled external audit firm, which is conducted in line with local regulatory requirement.

People & Talent
•    Responsible for driving appropriate culture and values within the country teams. Setting appropriate tone and expectations for the team, working in collaboration with risk and control partners across all functions to effectively embed a strong culture of risk awareness and good conduct for CCIB staff across the country.
•    Responsible for effective management of the Risk & Control teams within the country, acting as a key point of escalation, identifying generic and operational risk issues and mitigating these effectively. Ensure the adoption of best practices for Risk & Control within the team, acting as a role model – developing country-level Risk & Control career path, providing guidance where required.

Risk Identification and Management
•    Identify risks in their processes on an ongoing basis and respond to Trigger Events (e.g., a new product launch) that may indicate the risk profile has changed. 
•    Seek input from stakeholders with the skills and expertise to identify risks (e.g.,through risk identification workshops) and ensure completeness. This includes experts from the 1LoD with knowledge of the process, supporting infrastructure and third parties, and second line of defence representation.
•    Continuously evaluate and identify operational risks for new products and new business, regulatory and thematic risks, and drive the implementation of appropriate controls to mitigate these risks across the region.
•    Responsible for raising awareness of business controls, governance and supervision responsibilities as Process Owner. 
•    Responsible for ensuring compliance with policies applicable to CCIB CC which impact operational risk. Challenge processes, procedures, and policy if there is opportunity for efficiency improvements.
•    Responsible for identifying knowledge gaps, facilitate development of training on Operational Risk for business staff. 
•    Responsible for ensuring the peer review process is followed in country. Also responsible in driving prioritisation and scheduling of reviews, oversee remediation and socialisation of review findings. 
•    Engage with other Regional Risk & Control Heads to share and drive adoption of best practices and provoke thought leadership.
•    Responsible for developing strong working relationship with regional and global stakeholders to facilitate end-to-end investigation of business issues.
•    Responsible for providing guidance to the business on working towards an advanced MCA, driving improvements in year-on-year average MCA ratings. 
•    Should ensure a control mechanism is put in place to prevent or detect the potential impact of risk events. It reduces the likelihood and/or impact of a risk event. 

•    Should seek inputs from relevant 1LoD and 2LoD stakeholders in assessing the effectiveness of Key Control designs, especially where things have changed (e.g., changing regulations or external events). Ineffective control designs should be addressed by remediating actions such as, redesigning, retiring, or installing a new Key Control.
•    Should define monitors (Key Control Indicators (KCIs) and Control Sample Tests (CSTs))
and set benchmark thresholds for Key Controls, to provide early warning of potential problems and
indicate where risk exposure may be elevated due to ineffective controls.  

Governance
•    Assist and contribute the effective running of CCIB Business Risk Forum (BRF) in the country. 
•    Ensuring adequate governance and oversight of operational risk across the region, through the escalation and appropriate resolution of risk exposures to the Country Risk Committee (CRC/ ERC) and Process Governance Committee (PGC) as required including providing and drafting updates. 
•    As a Country Process Owner provide support to oversee the checks performed by Concurrent Auditors in country. Provide updates or escalate matters to Concurrent Audit Review Group (CARG) for any noncompliance.
•    Responsible for escalation of issues, blockages, challenges and trends to the Country CC Co business heads, Conduct & Control Head within CC COO as required, and represent the country Risk & Control Heads at a senior level to Region/ Group.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Support Head Risk & Control to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Adhere to local regulator [Reserve Bank of India] prescribed responsibilities and Rationale for allocation

Key stakeholders
•    CCIB Client Coverage teams in the country
•    Regional and Country COO 
•    Internal Audit
•    Regional Head of Risk & Control 
•    Business & Country Compliance teams
•    Operations (GBS / GTO)
•    IMO Teams
•    GBS Hub Teams
•    Country CFCC team
•    Regulators and their appointed auditors (where applicable)

Other Responsibilities
•    Embed Here for good and Group’s brand and values in first line operational risk management.

Skills and Experience

•    Business process design
•    Process management
•    Operational risk
•    Regulatory environment
•    Internal controls
•    Risk management
•    Interpersonal relationship
•    Banking products

Qualifications

•    Knowledge of Corporate, Commercial and Institutional Banking Client Coverage, Transaction Banking and Financial Markets products – to enable assessment of cross-business issues.
•    Relevant business experience in operations, business analysis or project management.
•    Clear understanding of the Bank’s Operational Risk Framework and the wider Enterprise risk mgmt. framework or equivalent experience gained in other organisations.
•    Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships.
•    Strong analytical skills, detail-focused with the ability to interpret large volume of information.
•    Problem solving skills with ability to influence across all levels of business.
•    Ability to independently drive initiatives with minimum hands-on supervision.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.