Job Summary

The role involves building a best-in-class affluent client value proposition by leveraging products, partnerships, experiences and rewards

Key Responsibilities

Strategy

• Build a best-in-class, wealth-led affluent client value proposition. Lead implementation, delivery & monitoring of the CVP 
• Build strategic partnerships & alliances to enhance CVP 
• Enable growth in quality of acquired clients  

Business

• CVP
• Build a wealth-led affluent CVP – leverage market insights, competition offerings and current product suite to assess gaps and recommend suitable solutions
• Build partnerships & alliances with providers across travel, hospitality, lifestyle management, professional consultancies etc to enhance CVP
• Identify and solve for key affluent client product requirements across advisory, bespoke wealth solutions, deposits, cards and lending
• Enhance and scale the rewards, privileges & experiences offered to affluent clients. Deliver premium concierge offerings & bespoke experiences
• Marketing & Brand: Work to launch and develop high-visibility marketing campaigns to enhance the Standard Chartered affluent brand
• NPS: Drive best-in-class Net Promoter Scores across affluent segment proposition, products and platforms
• Own delivery, implementation and communication of CVP offerings. Monitor CVP profitability & economics
• Monitor key client portfolio metrics (growth in affluent acquisition, assets under management, net new money, growth in qualified and wealth active clients) to assess effectiveness of CVP

Processes

• Implement CVP execution & delivery processes 
• Ensure regulatory compliance and streamline operational procedures
• Implement efficient processes for tracking engagement and performance

People & Talent

• Work with cross-functional teams across products, sales, legal and compliance, marketing, finance, analytics to deliver the CVP agenda
• Nurture & build team talent

Risk Management

• Identify and mitigate risks associated with CVP elements
• Ensure adherence to regulatory standards and internal risk frameworks
• Monitor market trends and client feedback to proactively address potential risks

Governance

• Maintain robust governance practices 
• Regularly review CVP offerings to ensure alignment with client needs and regulatory requirements
• Report performance and risk metrics to senior management and relevant stakeholders

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead  Affluent Segment and Investment Products to achieve the outcomes set out in the Bank’s Conduct Principles. 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Country + Group Brand & Marketing
• Analytics
• Alliance and Concierge Partners
• Country & Group Legal, Compliance
• Affluent & Wealth Distribution
• Wealth Products
• Group Segments

Other Responsibilities

• Embed Here for good and Group’s brand and values in Affluent Segments Team. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Skills and Experience

• Office Suite

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.