Key Responsibilities

Strategy

• To ensure all legal Collection activities are carried out in compliance with the agreed standards and with due recognition of the regulatory guidelines within the country and the overall OR framework
• Understanding of collection procedures, processes, and its legal implications around activities relevant to CPBB products.

• Effectively manage end to end litigations activities for and against the bank and mitigate risks of adverse orders.
• Effectively manage end to end activities related law firm/Vendor management including governance oversight as per Banks standard.

• Ensure timely review of the productivity attainments, audit and quality control measures of the service provider.

Business

• Awareness and understanding of the wider business, economic and market environment in Vietnam related to litigation activities, local laws on banking sector and relevant, collections & recoveries market

Processes

• To direct and drive to outcome by initiating, following up litigation actions, including foreclosure of cases to contribute to business performance. Deliver fair outcomes for our customers and the company’s interests at proceeding stages and ensure own conduct maintains the orderly and transparent operation of legal proceeding process.

• Provide advice and support based on legal proceeding experience to specialist areas in retail banking for product segments, for proceeding risks and for operational advice.
• Draft, review, negotiate and manage all commercial and mortgaged contracts.
• Follow up the contracts and procedures with clients and suppliers and update official news releases, regulations, circulars, decrees, resolutions for the company.
• Give advice to the Senior Management team on proactive actions based on existing and new legal documents, anticipating future development trends of Government.
• Monitor, manage and collect the bad debts.

• Prepare legal documents and participate in handling cases at the courts/enforcement agencies.
• Represent the company at the assigned hearings in compliance with Civil Proceeding Code.
• Provide legal proceeding feedback for assigned areas of responsibility, including matters that may be complex or have potential for legal, financial and / or reputational impact.
• Manage and provide oversights over the management of legal proceeding risks.
• Share knowledge of practical and legal proceeding experience and best practices with stakeholders. Proactively suggest ideas to stakeholders in fields of product segments and acquisitions. Contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together.
• Adhere to company’s policy, procedures, and control requirements applicable to day-to-day working
• Build and implement in-house litigation process in a timely manner to overcome all challenges.
• Drive the litigation team to have the best skills to maximize the productivity via working with external law firms and local authorities, courts at all levels, auction centres, enforcement, and other agencies, etc.
• Emphasize the code of conduct, the company’s values as well as all relevant policies, procedure to make sure zero tolerant with facilitation payment when working with all internal and external stake holders.
• Lead and managing external relationships supporting to litigation, law firms and local authorities, courts at all levels, auction centres, enforcement, and other signed agencies etc…
• Manage accounts under litigation to maximize recoveries and minimize costs.
• Maintain legal MI to monitor and drive the performance in the best manner. Make optimal use of all legal tools. Make use of available analytics and data segmentation to enhance collection efficiency.
• Monitor in-house litigation staffs through reviewing their performance regularly.

• Advise the staffs on relevant local laws and regulations as well as various strategies to recover the bad debt via litigation actions as soon as possible.
• Have regular review meetings to address and resolve all litigation issues.
• Ensure proper documentation of all case files in hardcopy form as well as on the system.

• To provide timely feedback on litigation progress to relevant stakeholders in group & country.
• Ensures that complaints are properly addressed and verified by ensuring that the required reports and documentations are submitted
• Allocate adequate resources based on the pot size to bring results.
• Make necessary recommendations on credit policy.
• Maintain high level of efficiencies with a cost-conscious culture with appropriate review of all tariffs/ staff direct and in-direct cost

People & Talent

• Being example and build the appropriate culture and values. Set appropriate tone and expectations in collaboration with managers and stakeholders.

Risk Management

• Escalating risk of both secured and unsecured case arisen during litigation process/ collateral realization.
• Monitoring and reporting suspicious case of fraud or any sign of risk occur
• Monitoring and reporting suspicious money laundering transaction/activities to Country MLPO  

Governance

• Adhering to internal DOI & processes of Bank and local regulations during working time.
• Making internal guidelines & process (such as: litigation process, foreclosure process), to review collections strategy, to enhance legal tools in debt management through new initiatives, to regularly update new local regulations related to department’s activities.
• Giving advice to internal processes, policies from time to time to relevant stakeholders.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

Internal

• Credit Department
• Branch
• System analysts/ Operation
• Head of Credit/ Risk
• Credit MIS/policy team
• Overseas Officers
• Service Quality
• Products/ Policy/ L&C

External 

• Law firms
• Valuation firms
• Clients
• State Agencies
• Other Vendors

Other Responsibilities

• Embed Here for good and Group’s brand and values in SC Vietnam.
• Other tasks assigned by supervisor from time to time.

Skills and Experience

• Ms Office
• English
• Legal background/ Litigation experience
• Communication/ Negotiation

Qualifications

• LL.B

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.