Job Summary

This role works with the Head, Affluent Portfolio Management to drive affluent portfolio quality and performance, by focusing on growth in key portfolio metrics  and execution of initiatives in partnership with products, analytics and marketing. 

Key Responsibilities

Strategy

• Drive affluent portfolio quality and growth in portfolio metrics: Net new money, % of AUM qualified clients, % of wealth active clients, wealth needs met and new to wealth 

Business

PORTFOLIO QUALITY

• Work with analytics to implement a continuous upgrade / downgrade programme for affluent clients
• Publish a holistic view of key portfolio metrics across segments / channels and products
• Implement strategies for householding and products per client 

CAMPAIGNS

• Drive analytics-led campaigns for frontline. 
• Implement campaign plan for existing (ETB) clients covering events, communications, digital sales & marketing

CLIENT-CHANNEL MAPPING 

• Identify and track RM channel wise performance on portfolio KPIs

ATTRITION MANAGEMENT

• Analyse trends and insights on qualified to unqualified slidebacks, AUM drop, segment and wealth attrition
• Implement initiatives in partnership with marketing and analytics for pro-active management of attrition and winback.

Processes

• Ensure regulatory compliance and streamline operational procedures
• Implement efficient processes for tracking engagement and performance

People & Talent

• Work with cross-functional teams across products, sales, legal and compliance, marketing, finance, analytics for initiatives to drive growth across affluent portfolio metrics

Risk Management

• Ensure adherence to regulatory standards and internal risk frameworks
• Proactively monitor portfolio quality and growth in KPIs, take active steps to mitigate risk

Governance

• Maintain robust governance practices 
• Report performance and risk metrics to senior management and relevant stakeholders

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Country + Group Brand & Marketing
• Analytics
• Alliance and Concierge Partners
• Country & Group Legal, Compliance
• Affluent & Wealth Distribution
• Wealth Products
• Group Segments

Other Responsibilities

• Embed Here for good and Group’s brand and values in Affluent Segments Team. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Skills and Experience

• Office Suite

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.