Job Summary

• Performance management - Implementation of CFLIP and Group Scorecard model for all channels managed
• Work closely with Product & SBIM team to release frontline scorecard on timely manner.
• An analysis on productivity and identification of improvement areas  
• To work closely with the Business Banking Channel Manager / Product & Sales team and enable them to achieve Business budgets. 
• Scorecard Communication Report, Business Continuity Plan & Test Reports.
• Ensure timely and effective co-ordination with all units so that business objectives are driven, and processes are adhered to.
• Manage scorecard queried and address them on timely manner 
• Business Reporting, Head count Reporting, Other MIS (Internal Flashes) for Business Banking Team, India.  
• Maintaining and updating daily, weekly and monthly business tracker, as required.
• Business analysis - Micro/Macro level (City/Segment Head/Head BB) across all products, 
• Budgets preparation for all KPIs for BC & BBRM Job Family at all Levels.
• Preparing and managing all relevant MIS reports, ensuring that all key sales MIS are sent on time, accurately and consistently within the relevant TAT’s, focusing on Automated MIS.
• Assist Head – Channel and Performance mgmt. in strategy related work
• Provide thematic analysis on scorecard structure and related performance   
• Ensure timely and effective co-ordination with all units so that business objectives are driven, and processes are adhered to
• Budgets preparation for all KPIs for BB Job Family at all Levels
• Timeliness: Preparing and managing all relevant MIS reports, ensuring that all key sales MIS are sent on time, accurately and consistently within the relevant TAT’s, focusing on Automated MIS
• Identify Process inefficiencies and champion right through to implementation.
• Managing BRRMS and RFI system access required for large transaction processing 

Key Responsibilities

• Scorecard management for BB Frontline teams. 
• Ensure timely and effective co-ordination with all units so that business objectives are driven, and processes are adhered to
• Business Reporting, Head count Reporting, Other MIS (Internal Flashes) for BB Team, India.  Maintaining and updating daily, weekly and monthly business tracker, as required.
• Analysing Business - Micro/Macro level (City/Segment Head/Head BB) across all products, 
• Budgets preparation for all KPIs for BB Job Family at all Levels
• Timeliness: Preparing and managing all relevant MIS reports, ensuring that all key sales MIS are sent on time, accurately and consistently within the relevant TAT’s, focusing on Automated MIS
• Monitor and manage the Business Banking head count to make sure we never breach the budgeted HC.
• Identify Process inefficiencies and champion right through to implementation.
• Managing BRRMS and RFI system access required for large transaction processing 

Business
• All relevant adhoc request from regulatory authorities.
• To track and manage the Loose Rivets Programme related to Business Banking.
• MIS streamlining and TAT tracking.
• Process gaps to be identified and closed.
• To monitor manage and close BB sanction & prohibited exits cases.
• Identify the process gaps in DOI’s and close them.
• Manage Audit closure with the help of product team. 

Processes
• To track and manage end to end regulatory reporting,
• Trench III reporting for Business Banking.
• Quarterly RBI submissions for Business Banking.
• All relevant adhoc request from regulatory authorities.
• To track and manage the Loose Rivets Programme related to Business Banking.
BB CDD:
• Remediation- (PRR and TRR)
• MIS streamlining and TAT tracking.
• Process gaps to be identified and closed.
• To monitor manage and close BB sanction & prohibited exits cases.
• Identify the process gaps in DOI’s and close them.
• Manage Nodal officer ID for Business Banking to monitor closure requests received from other banks.
• Manage Audit closure with the help of product team. 

People & Talent 
• Discuss, Agree, Document and regularly review individual learning and development plans for all direct reports
• Monitor performance and provide continuous feedback to the team members.
• Drive a ‘High performance culture’ in the team and create an environment that ensures that team members live the
• “Valued Behaviours” and follow the Code of Conduct
• Ensure mandatory trainings and e-learnings for all relevant colleagues are completed within stipulated timelines 
• Ensure understanding and clarity amongst team members on objectives and scorecards
• Encourage team members to identify and drive opportunities to challenge status quo towards delivering the Bank’s vision and priorities.

Risk Management
• Drive Risk Management Culture within Business Banking.
• To track and manage the Loose Rivets Programme related to Business Banking.
• Drive Process Improvements and fixing of process gaps within Business Banking.
• Manage Nodal officer ID for Business Banking to monitor closure requests received from other banks.
• Manage Audit closure with the help of the rest of the BB Product Team. 

Governance 
• To track and manage end to end regulatory reporting,
• All relevant ad-hoc request from regulatory authorities.
• To track and manage all loose revert items related to Business Banking.
BB CDD:
• Remediation- (PRR and TRR)
• MIS streamlining and TAT tracking.
• Process gaps to be identified and closed.
• To monitor manage and close BB sanction & prohibited exits cases.
• Identify the process gaps in DOI’s and close them.
• Manage Nodal officer ID for Business Banking to monitor closure requests received from other banks.
• Manage Audit closure with the help of product team (RAR

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
• Serve as a Director of the Board 
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders
• Business leadership team

Qualifications

MBA

Skills and Experience

MS Office

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.