Job Summary

The role requires the candidate to possess expertise in servicing mutual fund clients including but not limited to:
- Smooth and efficient day to day operations
- Mutual fund and AIF client servicing
- Handholding clients to implement regulatory directives
- preparing financial statements and ensuring impeccable audit reports
- supporting other system, client and regulatory audits
- co-ordination with internal and external stakeholders
- devise processes and controls to mitigate risk and aid client delight
- governance activities
- business support

The ideal candidate needs to have sound technical knowledge of mutual fund and AIF accounting and be proficient in client servicing necessitating superior communication skills.

Key Responsibilities

To assist Head, Fund Services in routine BAU – not limited to the following:
•    Inculcate a continuous improvement culture to maximise cost and processing efficiency.
•    Minimises operation losses and manages with defined tolerances.
•    Review procedures to ensure efficiency running of day-to-day operations.
•    Identify any risk prone errors and strive to mitigate those.
•    Review client operations to ensure accurate NAVs.
•    Exercise governance over BAU activities carried out by CoE
•    Client servicing in entirety
•    Assist Head Fund Services in any other ad-hoc assignment.
•    Handling all types of audits and ensuring impeccable audit reports
•    Assist Head Fund Services in framing strategies.
•    Participate in client RFPs and client meetings.
•    Governance of business partners

Strategy*

Scrupulously toes service standards spelled out by Head Fund Services under the aegis of Head –
Custody operations, India.
Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations and laws.
Takes active lead in designing and implementing best-in-class, globally consistent solutions except where impossible due to regulation or market practice. Under such exceptional cases, jobholder takes lead in identifying simple, effective non-standard solutions for approval at regional/global level

Business*

    Provide best in class operational client support service to address client’s operational queries and issues.
    Ensure compliance with all relevant local and global regulatory requirements and industry best practices.
    Inculcate a continuous improvement culture to maximise cost and processing efficiency.
    Minimises operation losses and manages with defined tolerances.
    Review procedures to ensure efficiency running of day-to-day operations.
    Identify any risk prone errors and strive to mitigate those.

Processes*

    Participate in various system UATs and highlights observations to the manager in charge of systems and technology from Fund Services
    Identify operational risks and assist Head, Fund Services in establishing appropriate control mechanisms, both for in-country processes and at Centre of Excellence (GBS)
    Escalate operational issues – especially those with substantial client impact to relevant stakeholders across group
    Implement all critical regulatory changes to ensure ongoing compliance
    Maintain a strong, collaborative business relationship with counterparts in GBS operations

People & Talent*

    Maintain cordial and harmonious working relationship with internal and extended CoE teammates.
    Train colleagues to bring them on par with knowledge level expected and participate in cross skilling.

Risk Management*

    Timely lodge operational incidents (losses or near misses) and client complaints & keep relevant stakeholders abreast of the same.
    Ensure impeccable concurrent and statutory audit reports.

Governance*

    Follow the Group’s values and code of conduct in the operations team to ensure that adherence with the highest standard of ethics and compliance with relevant policies, processes and regulations among employees form part of the culture.
    Ensures compliance with the highest standard of regulatory and business conduct and compliance practices as defined by internal and external requirement. This includes compliance with not only local banking laws but also anti-money laundering regulations and guidelines.

Regulatory & Business Conduct*

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.

•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

Internal 

Head of Fund Services
Head of Securities Services – India & ASA
Country Legal, Compliance and FCC
Country Business Head and product team
Product, Implementation and Servicing team
Country COO
CoE

External

Clients
Business Partners
Auditors

Other Responsibilities
    Cross Skill self in other teams of Fund Services
    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
    Establish market connects

Skills and Experience

Accounting knowledge
Comfort with Number Crunching
Ability to Think
Presence of mind
Spoken Communication
Written Communication
Knack for automation

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.