Job Summary

Front end Operations

• Ensuring all transactions done are routed through Area Operations unit
• Reconciling gaps in documentation with COLIS.
• Ensuring minimum acceptable quality of documentation submitted by the frontline.
• MIS preparation for wealth

Monitoring Sale Quality and Risk Controls

• Monitoring compliance with Sales Processes.
• Ensuring completeness of documentation – ISTF, SA etc

Training

• Help the RSM-IS organize training programs for the IS team as well as Referral Channels.

Key Responsibilities

Strategy

Sales and Quantitative MIS

• Completion of monthly business trackers, Business tracker, Business report and advisory report with <5% variance
• MIS recon: AUM Mapping – IA mapping; Portfolio review IA mapping on a monthly basis
• YTD MIS to be reviewed and discrepancies to be shared to Operations within TAT
• Tracking of Business Login for WNS / CBP/ Campaigns / NTIS
• NA in feeds and Na in Schedules < 2% for the zone
• Maintenance of Lead tracker for the Zone
• 100% tracking of monthly IA-RM mapping for CTMT and GSSC reports

Team Administration and Productivity

• Headcount tracking and Mapping of employees to the correct cost centre in case of new recruits/ transfer in.
• Tracking of transfer out (internal movements), Exit employees
• Maintenance of Month-on-Month head Count data
• Maintaining an updated Employee file of JOs and required addendum and Certifications (internal and External)
• Mandatory E-learning tracking to be done at 97% (balance for in progress and new hires)

Business and Franchise Building

Servicing:

• Daily tracking & Liaising with MAS/GSSC for efficient routing of document for client transactions
• Monthly tracking of IA/IS branch allocations
• Co-ordination of Business events and Lead capture at such events
• Provide ongoing feedback to Central team on process to increase client Service / experience
• branches above 5% error rate

Training / Process Control

• RM/IA certifications > 97% (Balance for new hires/in-progress etc)
• New Process and Platform training coverage of 95% of the zone
• Training to frontline on CIP/BIP to ensure suitability errors are below0.5%
• Assist Product team in new process and Platform launches
• Error MIS tracking and circulation
• Monitor documentation rejects by MAS & Recon. Escalate and track

Risk management

Raising Management Standards and Controls

• Ensure all control standards are implemented in the Zone
• Compliance with AML, KYC, Group code of conduct and Risk standards
• Call back significant deviation above 5% are escalated to the concerned team and tracked
• Ensure 05% completion of Mandated portfolio reviews of the zone done by efficient tracking and follow-up with all IAs
• CMS tracking for the employees in the zone
• Exception if any to be highlighted to the zone
• Ensure Green/ Acceptable audit rating in the zone

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Key stakeholders

• Insurance, Mutual Funds, Registrars etc.

Skills and Experience

• Knowledge of Investment products
• MS Office
• Ability to persevere on job.
• Good Interpersonal Skills
• Customer and Service Orientation
• Banking knowledge
• Management Information Skills
• Competitive awareness & benchmarking
• Excellent communication, interpersonal & relationship building skills
• Able to pick up new concepts quickly
• Able and excited about going out to meet new customers
• Coordinate customer events for the cluster along with the product team
• Aggressive Sales call plans to acquire large prospective customers through referrals.

Qualifications

• Graduate/ Postgraduate, consistent academic career
• Extensive sales experience (2 to 5 years)
• Sales focused and highly target oriented
• Able to pick up new concepts quickly
• Able and excited about going out to meet new customers
• Competitive awareness & benchmarking
• Excellent communication, interpersonal & relationship building skills
• Banking knowledge
• Management Information Skills
• Good Interpersonal Skills
• Customer and Service Orientation

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
Together we:
 
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.