JOB SUMMARY

Purpose:

Provide administrative support and team coordination to the Head, Group Investigations Asia, the Group Investigations Asia Management Team (‘MT’), and wider Group Investigations Asia colleagues to support the effective operation of the Group Investigations Asia teams and the delivery of a high-quality investigative and legal services to our clients.

Administrative Support:

Manage the diary and provide professional administrative support to the Head, Group Investigations Asia, and Group Investigations Asia MT members.
Manage internal and external client calls and appointments in an efficient and timely manner.
Schedule external and internal meetings, video conferences, and conference calls.
Arrange necessary system requirements, access cards, floor access applications for colleague onboarding and offboarding.

Reporting:

Create and manage case update documents for the Group Investigations Asia Management Team via data extraction, consolidation, analysis, reporting, and distribution,
Assist/manage the compilation, review, and dissemination of ad hoc reports and correspondence upon request. 

Travel:

Manage travel arrangements for Group Investigations Asia, SIS Operations and Analytics.
Process travel-related expense claims upon completion of colleague’s travel.

Finance:

Function as Cost Centre Coordinator for Group Investigations Asia.
Recharge investigative expenses to businesses and functions.
Process expense claims from Group Investigations Asia colleagues.
Manage billing processes with external vendors on behalf of Group Investigations Asia, SIS Operations and Analytics Asia.

The Preferred Candidate has/is:

Strong critical thinking skills; is comfortable managing multiple administrative processes across various internal systems.
Responsive to client requirements and pays meticulous attention to detail.
Comfortable working with senior colleagues across different markets.
Initiative, confidence, enthusiasm, and is able to work independently and under pressure.
The ability to pivot from one matter to another on short notice to respond to changing priorities.
Strong people skills with the ability to prioritize workload and manage conflicting priorities
Proficient in Microsoft applications; has an in-depth knowledge of Excel, PowerPoint, and Word.
Business fluent English and speaks another language across SCB Asia markets.

The preferred candidate may not have direct experience for the role if their energy, enthusiasm, and client focus shines through.

RESPONSIBILITIES

Business

Provide reports and other Management Information in agreed and standardised formats.
Support the identification of themes, trends and lessons learnt from investigations in Asia to support the continuous improvement of the Bank’s conduct and control environment.

People & Talent

Establish, develop, and maintain close collaboration with key stakeholders including Group Investigations colleagues outside Asia.
Adopt a flexible approach in supporting other areas within the Group Investigations to support the effective and efficient operation of the function.

Risk Management

Support the Head Group Investigations Asia, and the Group Investigations Asia Management Team in remaining informed of current investigative activity to identify and mitigate risks through the creation of a fortnightly case tracker and other summation documents.

Governance

Reinforce an effective and exemplary risk and control culture and further strengthen the control environment.
Act to minimise operational loss and audit failures and take proactive measures to respond to matters arising.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

Head, Group Investigations Asia
Head, Group Investigations Operations and Analytics
Group Investigations Asia colleagues.
Group Investigations Operations and Analytics colleagues.

Other Responsibilities
Embed Here for good and Group’s brand and values in SIS Asia; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualification
Languages     Business fluent English. Cantonese or other language spoken within SCB Asia markets of benefit

Role Specific Technical Competencies
Accuracy and Attention to Detail
Addressing Customer Needs
Written Communications
Data Gathering and Reporting
Data Gathering and Analysis

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.