Job Summary

To ensure the Trade Operations teams in the Country operate in full compliance with all Country and Group policies as well as local regulatory requirements, through
•    Ensuring business strategies, standards and roadmap abide by policies and procedures of Country and Group Risk Management Framework (“RMF”)
•    Ensuring that the execution of Trade Operations are fully compliant with statutory regulations, laws, guidelines and industry practises as a Corporate body (met and satisfied).
•    Support Head of Risk & Controls in the overall effective and proactive management of risks, governance and controls

Key Responsibilities

Strategy
•    Implementation, delivery and expansion of Operations OR plans, working in close cooperation with country (Country OR, Legal, Compliance, local/regional working groups) and global (GBS, Group Trade and Group Operational Risk).
•    In collaboration with Country Compliance, identify, communicate and expedite changes to comply with any new and amended regulations across Trade Operations. 
•    Implement standards; participate in continuous improvement programs and strategic transformations led by Group R&C teams.
•    Regular review of controls to improve design towards automation and preventive management.

Business
Incident Management
Root Cause Analysis
•    Identify and define the problem (Operational loss, Audit failure, Near miss, Significant event, High severity incidents)
•    Drive root cause analysis.
•    Update Risk Register/Agree Treatment Plan and follow-up for closure.
•    Feedback into engineering Group - Regular review of plans to improve control design towards automation and preventive management.
Operational Loss Management/Near Miss
•    Operational Loss Approval & Booking - ensure losses are approved in line with delegated authorities granted. Ensure the accounting is correctly done to register the loss.
•    Reconciliation of Ops loss to GL - reconcile the GL account against M7 records.

People & Talent
•    Develop and embed a high performance culture and organisational mindset to effectively embed and communicate T&O policies and procedures in-country/region
•    Develop ongoing training, communications and development programs for Technology and Operations personnel to ensure minimum standards in OR awareness and embedment of OR responsibilities in respective areas of work and adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
•    Ensure that the relevant staff understand and accept their responsibilities in relation to Risks, Governance and Controls
•    Ensure that direct reports are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks

Risk Management
Pro-active Risk Management
•    Process Risk Analysis & Risk Register - working with Group Product R&C and Group OR apply group defined process to identify potential events and agree on gross risk.
•    Control Design – assess ‘Potential Failure Events’ and arrive at key controls, key control indicators, key risk indicators, control sample test parameters and determine residual risk.
•    Peer Reviews / Risk Assurance - schedule periodic peer reviews with a view to be 'ever audit ready'. Leverage Group Subject Matter Experts where necessary.
•    Conduct ‘Process Risk Analysis’, automation of workflow and change management on the ground.
Risk Control
Risk Identification, Assessments, Measurements, Acceptance and Monitoring
•    Control Testing/Risk Identification - determine effectiveness/ineffectiveness of defined controls and arrive at control strength matrix and on the ground residual risk.
•    Risk Acceptance/Treatment Plan/Escalation - for all cases where residual risk is medium, high or very high, prepare a Risk Assessment/Acceptance paper along with treatment plan. Update risk in Group OR systems i.e. M7. Monitor progress towards target residual risk.

Risk Management through Standardised MI
•    KRI Review, Analysis & Action Plans - highlighting key trends of concern.
•    Ensure information in M7 is recorded and kept up-to-date.
•    Review of Audit failure/issues/action plans - identify cross border issues, track and resolve.
•    Feedback into engineering Group - regular review of controls to improve design towards automation and preventive management.
Risk Validation
•    Conduct a threat/stress & scenario based assessment and update risk register.
•    Review open regulatory risks and assess/agree treatment plans.
•    Feedback into engineering Group - Regular review of plans to improve control design towards automation and preventive management.

Governance
Audits
•    Jointly with the department, ensure the findings are factually correct and the agreed action plans, along with target dates, are reasonable and achievable
•    Audit Issue Tracking & Closure - track aging of findings and ensure periodic follow-up. Keep audit informed of progress and ensure any delays in resolution are appropriately approved before due date.
Risk Governance Representation and Preparation of Risk Packs
•    Local Interface to Country OR Head - be the main liaison point to the Country OR Head.
•    Support/lead as applicable - key thematic risk reviews/mitigation projects i.e. data quality/confidentiality, outsourcing, EUC, user access, MAR, reconciliations, Stability, Change Quality, Frauds, FCR, Regulatory etc. within applicable units.

Fair Accountability
•    Support Fair Accountability Process - based on incident RCA lead and support fair accountability at the appropriate unit level closely working with HR where needed. Appropriate inputs to the senior managers on the performance ratings closely working with HR where needed.
Regulatory Interfaces
•    On behalf of Trade Operations and in collaboration with local compliance unit, lead regulatory investigations/response projects - support Global effort for regulatory responses and lead local regulatory responses.
•    Project Management
•    Assess Operational Risk implications of Project implementation on underlying BAU processes and related controls, and sign off to confirm suitability of any testing and compensating controls
•    Assess whether project status has any impact on residual risk rating of the underlying process and escalate as applicable
•    Seek risk acceptance from the authorised risk committee in case of increase in residual risk rating 
Information Security
•    Assist Group GIS on local governance, if needed
•    Ensure policy is well circulated amongst Bank’s businesses, functions, geographies and subsidiaries.
•    Ensure staff has attended mandatory training.
•    Ensure applicable controls are identified, assessed and implemented by the business owners. 
•    Dispensations, if any, are documented, approved by appropriate authority and remain valid.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead the to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Serve as a Director of the Board 
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders

•    Internal 
o    COO, Trade Operations
o    Unit Heads within Trade Operations
o    Legal 
o    Compliance
o    Country Operational Risk
o    Audit
o    Business Teams
o    Group Stakeholders
•    External 
o    Auditors
o    Regulators and other government departments/officials
o    Industry partners, Banking Associations, etc

Skills and Experience

•    Manage Conduct
•    Manage People
•    Manage Risk
•    Banking Regulations
•    IT Infrastructure and Environment
•    Change Management
•    Risk Governance Framework 

Qualifications

•    Education       Post Graduate (Concentration in Banking / Finance / Business Administration)    
•    Certifications    External qualifications in Banking, process risk management and controls ( preferred )

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers