Job Summary

•    To achieve agreed business financial and non-financial targets by acquiring, growing and retaining TASC - Trust, Association, Society and Club customers within acceptable risk parameters with a team of TASC relationship Managers
•    Contribute toward achieving team’s overall target and delivering optimal portfolio return.
•    Collaborate and build effective partnerships with TASC  segment, as well as colleagues in CDD teams and partners in risk, compliance, other support functions, and product

Key Responsibilities

Business
•    Achieve business financial and non-financial targets while contributing towards team’s overall deliverables through:
•    Building trusted client relationships in TASC segment – primarily CA, SA, TD & other banking products as required by the segment
•    Implement agreed business plan to achieve sales/ revenue targets 
•    Working on solutioning pertaining to TASC clients in close association with Product team, 
•    Generate creative ideas on TASC customer acquisition and products/ services
•    Team management of TASC ZH/ RM’s and their productivity
•    Maintain a high level of professionalism and to take care of compliance in client engagement, internal stakeholder management and other business conduct

Processes
•    Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
•    Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level.
•    Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis – incorporating infrastructure requirements and ensuring that they are fit-for-growth.
•    Conduct regular and timely customer due diligence (CDD) reviews
•    Ensure CDD profiles are error free for timely sign off
•    Follow and comply with AML CDD policies and procedures where applicable
•    Identify KYC issues, provide solution or escalate to line manager if necessary
•    Ensure internal / external KYC requirements are adhered to AML CDD policies and procedures
•    Timely handling of customer issues, complaints, and product enquiries in accordance with established procedures

Risk Management
•    Abide by appropriate frameworks to guarantee that business is carried out within the Group’s risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders.
•    Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM).
•    Abide by the Group’s values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
•    Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees.
•    Do what is right to avoid reputational risks and operational losses

Governance
•    Ensure relevant systems and controls pertaining to the role remit follow Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation
•    Ensure adherence with the following Regulatory Compliance policies and processes (as is applicable):
•    Anti-Money Laundering (AML) and all applicable money laundering prevention procedures
•    Client Due Diligence & Related Periodic Reviews
•    Client Suitability Standards
•    Treating Customers Fairly
•    Approval & review of Credit Applications
•    Maintain Documentary standards

•    Data Confidentiality
•    Cross-Border Policy
•    Sanctions
•    Environmental and Social Risk Management (ESRM)
•    Anti-Bribery and Corruption (ABC)
•    Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
•    Engage with all audit report findings and ensure feedback is acted upon

Other Responsibilities
•    Embed Here for good and Group’s brand and values in India [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]

Qualifications

•    Education-Graduate & above (if any other degree)
•    Training-From TASC background
•    Certifications-AMFI
•    Languages-Hindi & English

Skills and Experience

•    Team Management
•    Client Management
•    Business Development

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.