Job Summary

•    Client Management and Operations in the country in accordance with globally consistent standards, controls, and levels of conduct & valued behaviours. Deliver significant improvement in frontline & client experience in terms of TAT, productivity, and process improvements.  Embed appropriate risk culture and standards of excellence. This will include strong emphasis and focus on:
o    Effective delivery of quality client service based on client segment and tiering differentiation
o    Efficient management of client account maintenance activities
o    Accurate and efficient client onboarding, management and offboarding processes;
o    Management of quality Static Data
o    Expansion into other process to support business and risk control objectives
•    To liaise with internal customers/stakeholders and senior team members to ensure completion of complex or exceptions-based process actions. 
•    To ensure clear and smooth communication with Fund Accounting Team, Transfer Agency Team, Fund Compliance Team, Custody Team and other operations team for timely updating / maintenance of client records.
•    To support Assistant Manager/Manager/Senior Manager, handle and delivery assigned ad hoc project within the deadline.
•    Manage and avoid risks to clients, Bank / Group by ensuring prompt and accurate reporting to clients / management, timely rectification and / or monitoring of any discrepancies.
•    To provide accurate statistics relating to Key Risk Indicator (KRI) and Key Performance Indicator (KPI) to help measuring and meet division objectives.
•    To drive Process efficiency and initiatives
•    To conduct RCA and focus on reduction of repeated errors
•    Managing the team members effectively, knowledge sharing among team members & developing individual skills of all team members.
•    Process training to new joiners, regular updates on the process change and incorporation of the changes in DOI.

Key Responsibilities

•    Ensure a continual drive towards automated control processes. Conduct Reviews.
•    Ensure proper functioning of day-to-day controls, periodic monitoring of activities and timely resolution of risk issues.
•    To ensure successful completion of BCP/DR test at required frequencies.
•    To escalate issues as they occur and coordinate communication to senior stakeholders.
•    Manage the performance and development of staff across the unit.

People and Talent 
•    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

Risk Management
•    To ensure all control/operating procedure and documentations are properly followed.
•    To ensure compliance to all established procedures, regulations and the Group Guidelines. 
•    To keep track of changes (internal and external) affecting Clients and communicate such changes along with impact analysis, on a pro-active basis, through newsflashes, market insights, operations guides and through other routine communication. 

Governance 
•    In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased. 

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    To deliver in class service in accordance with established procedures, regulations & laws to protect client interest and to exceed client expectations. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    FSS Management team in HUB, Group and Country.

Other Responsibilities
•    Embed Here for good and Group’s brand and values in SSO,
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    To monitor if all the cut-offs have been met with.
•    To ensure that the DOI’s are updated whenever procedures change.
•    To have control over pending instructions and follow up for the same.
•    To track / report and escalate errors and volumes on a daily basis.
•    To plan effective resourcing of staff to handle high volumes during peak time.
•    To ensure staff follow all control measures and implement any new control as required.
•    Compliance with the Departmental Operating Instructions manual and within the Timeliness and accuracy standards specified. 
•    Upholding the Values of the Group and Company at all times 
•    Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time. 
•    Compliance with all applicable Rules/ Regulations and Company and Group Policies.
•    Carry out all back-up related activities and support other sites and processes as and when suggested by line manager.
•    To manage risk and compliance in the processes and put in controls to maintain the same by maintaining low error rate.
•    Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
•    Carry out tasks and projects as required by the Line Manager from time to time.
•    Adhere Group code of Conduct as specified in the Group policies.

Skills and Experience

•    Spot Opportunities 
•    Communication
•    Collaborate
•    Deliver Sustainably
•    Achieve Results
•    Solve Problems

Qualifications

15+ years (Vice President) of relevant work experience in the following areas:
•    Good knowledge of fund administration services including fund valuation Mutual / Hedge funds / AIF and offshore private funds
•    Good attention to detail with high levels of accuracy;
•    Strong communication, client servicing and problem solving skills;
•    Excellent inter-personal and communication skills and the ability to adapt these to work with both external and internal clients;
•    The ability to adhere to established procedures but also to think proactively and to communicate suggested procedural changes
•    Managing Team size of 10 - 15 people. Should have conducted appraisal / merit discussion directly.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.