Job Summary

As the Senior Officer - Cash Management Operation at Standard Chartered in Muscat, you will play a crucial role in developing and managing payment service products while positioning the processing centre as a significant revenue generator. Your responsibilities will include monitoring and controlling the costs associated with payment services, ensuring alignment with the department's operational budget, and continually seeking innovative ways to optimize transaction costs such as courier and communication expenses.

You will be tasked with safeguarding the revenue streams by preventing any unauthorized debits to P&L accounts and ensuring strict adherence to tariff applications on payment instructions. Delivering exceptional service quality to both internal and external stakeholders remains paramount, alongside cultivating strong relationships within the organization and with corporate clients, particularly advising large corporates in Saudi Arabia on secure and efficient money transfer methods to exchange-controlled countries.

Operational excellence will be demonstrated through rigorous authenticity checks of all transactions, adherence to service level agreements regarding turnaround times, effective resolution of enquiries and complaints, and robust reconciliation of instruments processed. Managing risks and losses related to payment services through accurate documentation and registration in Phoenix will further ensure compliance and operational integrity. This role offers the opportunity to impact business performance positively while upholding the highest standards of financial and service operations within a dynamic, global banking environment.

Skills and Experience

• Proven experience in the banking sector, particularly in remittance processing and cheque clearing, with a strong understanding of payment service operations.
• Detail-oriented with a collaborative spirit, demonstrating full ownership of processes from initiation to completion, ensuring seamless execution.
• A results-driven mindset focused on business growth while maintaining a customer-centric approach that prioritizes delivering excellent service.
• Exceptional communication, negotiation, and influencing skills to manage and engage effectively with both internal teams and external clients.
• Ability to foster and maintain productive working relationships with peers, business partners, and clients, supporting teamwork and cohesion.
• Comfort dealing directly with clients and business partners, showcasing strong client engagement and relationship management capabilities.
• A steadfast commitment to client focus, ensuring that services and solutions meet or exceed expectations

Additionally, you should embody key competencies such as being action-oriented, collaborative, customer-focused, and able to provide clarity and guidance. Managing ambiguity confidently, supporting talent development, demonstrating strategic thinking, making quality decisions, and fostering trust are essential. Technical competence in payment processing and risk management will be crucial for excelling in this role.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.