Job Summary

The CEO is responsible for:

Strategic Leadership

•    Develop, and execute the organization’s long-term strategic plan in line with the Board’s directives.
•    Lead organizational transformation to adapt to market changes, digital trends, and client needs.
•    Identify new business opportunities, partnerships, and growth strategies.
•    Build a strong Brand, market position, conceptualize business client-focused campaigns and ensure execution of the same. 
•    Own the service quality and client satisfaction agenda for the organization.

Operational Oversight

Develop and install best-in-class practices for delivering the business proposition to our chosen clients and prospects.
•    Oversee the daily operations of all business segments and install a robust prospect selection discipline and focusing client acquisition activities of the frontline. This includes identification of right data-sources, prospect identification from internal/external sources, prospect filtering, prospect database management and circulation.
•    Develop portfolio management tools and practices to meet the objectives of right level of client contact, wallet deepening, cross-sell, and client retention.
•    Own the digital strategy for the business, including digital on-boarding and other digital alliances.
•    Liaise with delivery channels and operational areas to ensure quality services to clients.

Key Responsibilities

Financial performance
Achieve business Clients’ segment target growth of Revenues, Assets, Liabilities & profits.
•    Set and achieve financial goals, including revenue, profit margins, ratios and return on investment.
•    Oversee budgeting, forecasting and financial reporting to the Board and stakeholders.
•    Ensure prudent investment of reserves and assets.
•    Ensure that the sales and distribution strategy is aligned to the agreed model.
•    Directly manage the performance of channels within the business and work closely with other channels to meet the sales productivity, balance sheet and income targets for the business.
•    Ensure scorecards for all channels are aligned with the business strategy. 

Risk Management  & Governance

•    Ensure there is a framework for effective management of Principal Risks in the business and compliance with applicable internal policies, and external laws and regulations.
•    Responsible for embedding of Enterprise Risk Management Framework and protect the business against other operational risks (Sanctions, reputational risk, miss-selling risk, environmental risk , Treating Clients Fairly, etc) in line with  Policy and Standards, Regulatory Guidelines and Local Legal requirements. 
•    Act to minimise business loss and audit failures ensuring appropriate focus on issues and resolutions. Accountable to own regulatory audit / inspections.
•    Ensure effective and efficient operations without sacrifice on control and service quality. Continually look at opportunities for process improvements.

People and Talent

•    Champion and act as a role model of the organisation’s values and culture and create a culture of operational and service excellence across teams.
•    Employ, engage, and retain high performance people in line with the agreed business strategy.
•    Ensure the provision of on-going training & development, and capacity reviews to enable delivery of client outcomes.
•    Create a motivational and challenging environment for staff which is conducive to innovation and performance with client-centricity in mind.
•    Set effective metrics and standards, transparently communicating to teams, providing feedback and rewarding staff accordingly.

Regulatory & Business Conduct

•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the organisation. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Code of Conduct
•    Display exemplary conduct and lead the organisation to achieve the outcomes set out in the Conduct Principles: Fair Outcome for Clients; Financial Crime Compliance; etc. 
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Standard Chartered Bancassurance Intermediary LTD Kenya.  Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

Key stakeholders

External
•    Insurance Regulatory Authority
•    Bancassurers Association of Kenya
•    Customers 
•    Insurance Services Providers

Internal
•    All channels/ client segment heads
•    Corporate Affairs Brand and Marketing
•    Lending Operations
•    Conduct & Financial Crime Compliance
•    Legal 
•    Finance
•    Organisational Learning

Skills and Experience

• 7 years and above of progressive leadership experience with at least 5 years in an executive role in the insurance or financial services sector.
• Strong knowledge of insurance products, markets, regulations, and technologies.
• Licenced and Certified with all the necessary Accreditations and Memberships.
• Leadership skills
• Technical Competencies
• Sales Productivity/Pipeline Management
• Stakeholder management skills

Qualifications

•    Education:         Bachelor’s degree in business, Finance, or related field; master’s degree will be an added advantage.
•    Membership:     Membership with Bancassurance Association of Kenya
•    Certifications:    Certificate of Proficiency in Insurance awarded by the Kenya College of Insurance

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.