Job Summary

The Real Estate Technical Services Officer (RETSO) is responsible for identification, assessment, monitoring and mitigation of Credit Risk covering but not limited to all products secured by real estate property in Retail, Small and Medium Enterprises (SME) Business Banking. The RETSO is responsible for management of the Appraisal Program. The role involves supporting the Credit Risk Team in policy formulation as well as establishing a good relationship with relevant government authorities, developers and valuers.

Key Responsibilities

Strategy
•    Build and implement governance structure around Retail Banking Secured Lending (Mortgage, Auto Loans and Wealth Management) in Africa including Policy, Processes and Country structures. 
•    Managing the credit risk profile of the Secured Portfolio (Mortgages) within the Bank’s risk appetite. Ensure consistent application and enforcement of the policies, processes, and controls.    
•    Establish an effective property valuation and monitoring mechanism as prescribed in the Real Estate Appraisal Standards and other relevant Policies/ Standards.
•    Drive the development of superior lending product offerings through customer-centric credit policies and process framework in order to optimize customers’ satisfaction and brand loyalty. 
•    Drive healthy portfolio with desired risk profile.

Business
•    Ensure effective portfolio monitoring mechanisms are in place including early warning and contingency plans.
•    Give timely feedback to the Business Heads when developing or revising product criteria (regarding location of properties to be taken as collateral, Loan to Value (LTV) to be assigned to landed property taking into consideration trends in Forced Sale Value (FSV) etc).
•    Assist the Country Credit Head in managing the Mortgage and SME Banking portfolio by ensuring adherence to Policies relating to collateral maintenance.
•    Responsible for the quality of the real estate valuation process for properties taken as collateral for loans, or properties identified as prospective collateral for loans.
•    Prepare Wealth & Retail Banking Secured (Mortgages) Credit documents including Credit Approval Documents (CAD), Credit Procedure Manual (CPM) and any test programs.

Processes
•    Regular monitoring of movements in real estate pricing and in supply and demand of the same. Maintain a database of valuations received for purposes of tracking property price trends, which information can be used to corroborate the Property Price Index (PPI).
•    Develop a robust process for tracking and managing construction mortgages in the country. This will include coordination with project teams for updates on developments in progress and review of stage inspection reports from bank appointed Valuers against Bills of Quantities and Schedule of Works

People & Talent
•    Ability to work with diverse teams across different geographies. 
•    Be a team player. 
•    Direction and coordination of the activities of real estate consultants.
•    Uphold and reinforce the independence of the Function from those whose primary responsibility is to maximise short-term revenues and profits

Risk Management
•    In consultation with Real Estate/ Property Management agencies/ firms, ensure establishment of a robust property price index and maintaining of up-to-date information on the same in coordination with Valuers.
•    Carry out peer valuations over valuations received in accordance with Real Estate Appraisal Standards and feedback to Business Heads.
•    Management of the Appraisal Program, as well as negotiating and managing the fee levels charged by appraisal firms.
•    Monitor Valuers' performance on regular basis and give feedback to the Business Heads on Valuer Turnaround Time (TAT) and quality of reports (comprehensiveness and compliance with instructions). This information may be used during the annual service providers review sessions.

Review of appraisal firms including details of new business assigned, peer review results, report timeliness versus the standard, and comparison of sales prices achieved in foreclosure scenarios versus original appraised value, instances of both over-valuation and under-valuation.

•    Review proposals for empanelment of new Valuers onto the Bank's panel.
•    Review of the Building Under Construction (BUC) developer panel list and the BUC control limits.
•    Ensuring monitoring of Under Construction properties as defined in the Risk Management Standards
•    Ensure monitoring and tracking of projects progress post approval.
•    Conduct Quality Assurance (QA) on Secured Applications or Valuation Reports and/or conducting Peer Review Process.
•    Gathering and sharing Market Intelligence & Insights
•    Regular monitoring of movements in real estate pricing and in supply and demand of the same.
•    Proactively identify portfolio problems and take corrective action by effective use of MIS and Analytics

Governance
•    Ensure implementation and enforcement of the credit policies and risk control procedures.
•    To ensure full compliance with the Banks, Building societies and Investment firms prudential sourcebook (BIPRU) requirements regarding collateral valuation.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Kenya; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Key stakeholders

Internal Stakeholders
•    Country Heads of Credit, Initiation/ Risk Operations
•    Country Heads/ Fraud Risk Managers
•    Members of Wealth and Retail Banking Risk Management Group
•    Cluster & Country Retail Banking Heads
•    Members of Country and Cluster Retail Banking Leadership Teams
•    Country and Cluster Heads of Control functions
•    Group Internal Audit

External Stakeholders
•    Real Estate Agents
•    Property Developers
•    Valuation Firms
•    Counterparts in Competitor Banks
•    Customers
•    Quantity Surveyors
•    Architects
•    Land Surveyors
•    Engineers

Skills and Experience

• Real Estate Valuation skills
• Property Price Index and Real estate Analytics skills
• Mortgage Portfolio Management
• Risk Portfolio Management
• Vendor/Contract Management
• Experience especially in the Real Estate Sector and Credit Risk Management. 
• Knowledge of the local mortgage market and ability to maintain good relationships with relevant government authorities, property developers and Valuers.
• Good understanding of the country regulatory and legal requirements relating to the property market

Qualifications

Minimum of Bachelor of Land economics/ Real estate
Membership: Valuers Registration Board.

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers