Key Responsibilities

As a Teller at Standard Chartered’s Nepalgunj branch, you will play an essential role in delivering excellent frontline banking services, ensuring smooth and accurate transaction processing, and providing a welcoming experience to all customers. Your daily operations will involve handling financial transactions including cash and cheque deposits, foreign currency dealings, issuance of various drafts, and managing remittance transactions, both inward and outward. You will ensure compliance with bank policy in cash handling, maintain responsible custody of ATMs and credit cards, and assist customers with various service requests such as debit/credit cards, statements, and cheque books.

You will also be expected to engage in back-office transaction processing, voucher preparation, and timely reconciliations. It is crucial to perform regular follow-ups on unpaid drafts and related instruments in accordance with established procedures. Additionally, you will provide support across different service counters, assist with managing peak customer traffic flows, and undertake relief duties in cash and remittance functions as necessary.

Compliance and Control Responsibilities

Your role will include strict adherence to control measures such as dual control protocols over cash and custody items, vigilant monitoring of suspense and subsidiary accounts, and initiating escalation where issues arise. By ensuring these controls are robust, you contribute to reducing operational risks and maintaining the bank’s high compliance standards.

Effective communication with team members and leadership, along with proactive problem-solving and adherence to both local and international banking regulations, will be fundamental to succeed in this position.

Risk Management & Internal Control
•    Ensure all transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs.
•    Deliver Online banking /ATM/Credit Card, Cheque books and reconcile on daily basis.
•    Proper filing of documents and record keeping pertaining to the department
•    Ensure strict adherence to laid down procedures and avoid breach of compliance
•    To be fully aware of all the policies and procedures issued in relation to Money laundering prevention and ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported.
•    Punching voucher and preparing standing orders. 

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Work with the team to achieve the outcomes set out in the Bank’s Conduct Principles: air Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention and The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Ensure to comply with all laid down procedures and ensure strict adherence to statutory NRB/Group/SCBNL’s control provisions and procedure.

Other Responsibilities
•    Embed here for good and Group’s brand and values.
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    Efficient and effective management of time with the ability to prioritize work.
•    Live, demonstrate and inculcate the core values.

Health and Safety: 
•    Participate in all the Health & Safety awareness programme organized by Health & Safety Coordinator.
•    To understand any significant hazards and associated risks that may affect staff/contractor productivity.
•    Take reasonable care of themselves and others who may be affected by their acts.
•    Not to interfere or misuse anything provided in the interest of Health & Safety.
•    Suggest Line Manager/Branch Manager/Unit head and Health & Safety coordinator for any issues and suggest remedial measure.

Qualifications

A Bachelor’s degree or higher is required, reflecting your foundational understanding of business or related fields. You should display strong organizational, administrative, and marketing capabilities, enabling efficient handling of banking operations and customer interactions.

Excellent communication skills are essential, allowing you to clearly convey information and build rapport with a diverse customer base. You must show the ability to work effectively within a team environment, contributing to shared goals and embracing collaborative problem-solving.

Flexibility and adaptability to manage change and shifting priorities in a fast-paced banking environment are important. Time management skills must be proficient to prioritize responsibilities effectively, meeting deadlines without compromising quality.

Lastly, you should exemplify the core values of Standard Chartered by demonstrating integrity, customer focus, and commitment to continuous improvement.

Skills and Experience

• Strong numeracy skills ensuring accuracy in cash handling and financial calculations.
• Proficiency in digital tools and banking software to support efficient transaction processing and customer service.
• Excellent communication skills, both verbal and written, to interact clearly with customers and colleagues.
• Customer service expertise, providing a positive and professional experience focused on solving client needs promptly and courteously.

Experience in banking, finance, or customer-facing roles will be highly advantageous. Demonstrated ability to manage multiple tasks, resolve issues effectively, and maintain attention to detail is crucial for success in this position.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.