Job Summary

As the Chief Technology and Operations Officer for Egypt, you will be the driving force behind the integrated 'One Bank' Transformation agenda, aligning technology and operational strategies with business objectives. This pivotal leadership role requires close collaboration with the Country Management Team, Group Technology and Operations Management Team, and key stakeholders to ensure seamless execution of the technology and operations vision within Egypt. You will also be the primary liaison with local regulators, ensuring full compliance while advocating for innovation and growth.

Strategic Leadership
You will partner directly with the Country CEO to develop, refine, and execute a bespoke technology and operations strategy for Egypt, fully integrated with Group, Cluster, and Country-level objectives. This involves pioneering initiatives to digitalise banking services, streamline operations using scalable agile methodologies, and establish outcome-based OKRs/KPIs that place client experience at the forefront. Your role includes oversight of critical projects such as acquisitions, regulatory mandates, and other strategic ventures central to the Bank's growth in Egypt.

Bringing innovation to the forefront, you will champion transformation initiatives designed to position the Bank as a leading digital enterprise in the region, driving enhanced productivity, risk reduction, and superior controls through technology. You will guide strategic investment decisions by the Country Management Team, ensuring solutions are optimized for both operational efficiency and business impact.

Key Responsibilities

Business Alignment and Operational Excellence
Collaborate closely with Country Management and risk committees to uphold global process standards, enhancing efficiency and scalability within Egypt's banking environment. By engaging with business heads across functions, you will tailor and implement change management programmes that support strategic goals while instilling robust governance frameworks that balance innovation with rigorous risk management.

You will drive discipline in cost management and investment prioritisation, aligning cross-functional teams – including Product Chief Operating Officers and Chief Information Officers – to harmonise project execution and resource allocation. Managing the performance of technology and operational delivery, you will ensure systems remain stable, secure, and fully compliant with service obligations.

As the transformation sponsor, you will oversee the end-to-end delivery of integrated projects, advocating the adoption of agile practices and continuous improvement to embed a culture of excellence. Your responsibilities extend to leading data governance and security initiatives, serving as the primary interface for business stakeholders on technology services, and providing hands-on support to local teams where expertise gaps exist.

Skills and Experience

• Demonstrated expertise in emerging technologies and their strategic application within the banking sector.
• In-depth understanding of the regulatory landscape in financial services, ensuring compliance while fostering innovation.
• Strong business acumen paired with a thorough grasp of customer needs to inform technology and operational decisions.
• Proven track record in leading business process improvements that enhance efficiency and reduce operational risk.
• Ability to inspire innovation and embed IT standards, policies, and governance frameworks.
• Skilled in strategic and tactical planning with a focus on delivering measurable business outcomes.
• Experience driving organizational agility and continuous improvement practices.
• Advanced leadership skills with the capability to navigate ambiguity and influence senior stakeholders.
• Commitment to fostering inclusive teamwork and developing talent across diverse teams.
• Expertise in data management, including governance, security, and application across all business segments.

Qualifications

• Proven senior technology leader with extensive experience managing technology functions within international banking or financial institutions.
• Forward-thinking and innovative mindset with proficiency in applying human-centred design principles.
• Skilled communicator with the ability to engage and influence at the executive level across multicultural environments.
• Strong commitment to Diversity and Inclusion, with experience building and leading inclusive, high-performing teams.
• Preferred native Arabic speaker with excellent written and spoken English proficiency.
• Relevant academic degree or equivalent professional qualifications in technology, business, or related fields.
• Minimum 3 to 5 years of leadership experience at executive or C-suite level.
• Solid understanding of IT infrastructure, banking systems, and the agile transformation journey.
• Relevant professional certifications and memberships aligned with role responsibilities.
• Completion of bank-mandated and developmental training aligned with role scope.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.