Job Summary
Join our Cash Management Operations team and help deliver accurate, timely and well-controlled banking transactions. You will support payment processing, clearing, branch transactions, customer instructions and account maintenance while ensuring strong operational controls, regulatory compliance and a reliable client experience.
This opportunity is particularly suited to someone with 1–3 years of relevant banking experience, ideally within teller or branch operations, clearing and payments. Teller experience is a key requirement, with previous experience in a bank in Egypt preferred.
Service Delivery & Transaction Processing
- Process branch transactions including cash, cheques, drafts and transfers accurately and within agreed turnaround times.
- Handle clearing, payment and cash management activities while validating customer instructions and transaction details.
- Investigate enquiries, complaints and processing exceptions and support their timely resolution.
- Review and process cheques, collections, Post-Dated Cheques (PDCs) and Post-Dated Cheque Deposits (PDCDs) in line with customer instructions and Bank procedures.
- Complete daily reconciliation follow-ups, including Nostro, sundry and Current Account and Savings Account (CASA) items.
- Maintain assigned securities, keys, registers and secure stationery in accordance with custody requirements.
- Participate in User Acceptance Testing (UAT) and User Verification Testing (UVT), where required.
- Prevent revenue leakage and ensure appropriate authorisation for entries affecting Profit and Loss (P&L) accounts.
Cash Management Operations & Data Integrity
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Apply effective controls to minimise transaction errors, operational losses and processing failures.
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Perform independent checks in line with segregation of duties and delegated authority.
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Identify and escalate operational risks, exceptions and control weaknesses promptly.
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Support remediation activities and contribute to satisfactory internal and external audit outcomes.
Risk Management & Control Effectiveness
• Apply operational risk controls that safeguard the Bank against transaction errors, operational losses and control breakdowns.
• Conduct independent validation activities in accordance with segregation of duties, authority limits and control requirements.
• Identify, assess and escalate operational risk events, control weaknesses and emerging risks through appropriate governance channels.
• Support remediation activities that strengthen control effectiveness and reduce recurring operational issues.
• To ensure that the department gets a satisfactory audit rating in all external / internal reviews
Regulatory Compliance & Governance
- Follow applicable regulations, internal policies, Global Process Standards (GPS) and operating procedures.
- Perform Anti-Money Laundering (AML), sanctions and Financial Crime Compliance (FCC) checks in line with Bank requirements.
- Maintain appropriate documentation and evidence for audit, governance and regulatory purposes.
- Demonstrate strong conduct, compliance and risk awareness in day-to-day activities.
Continuous Improvement & Operational Excellence
- Look for practical ways to simplify processes, enhance efficiency and improve service quality.
- Support operational change, system testing and business continuity activities.
- Contribute to digitisation, automation and other process improvement initiatives.
- Share operational insights that strengthen team and service performance.
Stakeholder & Client Service Management
- Work collaboratively with Operations, Service Delivery, Risk, Compliance, Technology and business stakeholders.
- Communicate service issues and operational risks clearly and support timely resolution.
- Build effective working relationships across teams.
- Deliver responsive, accurate and professional support to clients and internal stakeholders.
Motivations
- Enjoys working in a fast-paced, transaction-driven banking environment.
- Takes pride in accuracy, reliability and strong operational controls.
- Motivated by resolving operational challenges and improving service delivery.
- Values collaboration, accountability and continuous improvement.
Skills Required
- Teller and Branch Operations
- Payment Processing
- Cash Management
- Clearing and Settlement Management
- Transaction Management
- Governance, Risk and Compliance (GRC)
- Financial Crime Compliance (FCC)
- Operations and Service Delivery
- Reconciliation
- Issue and Service Recovery Management
- Stakeholder Engagement
- Operational Risk and Controls
Qualifications and Languages
- 1–3 years of relevant banking experience, with strong preference for teller or branch operations exposure.
- Practical experience in teller operations, clearing and payments is highly desirable.
- Previous experience within the Egyptian banking market is preferred.
- Business English.
About Standard Chartered
We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.
Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.
What We Offer
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
Visit our careers website to learn more about us: www.sc.com/careers.
