JOB SUMMARY

As an Associate Director within the Markets Client & Sales Solutions Group (CSSG), you will be a key member of a global, high performing team delivering scalable, high quality pre trade and post trade support to Markets Sales teams worldwide. The role partners closely with Global Markets Operations (GMO), Sales, Markets COO, and senior Markets leadership to drive efficiency, strengthen client experience, and enhance Sales productivity through operational excellence and continuous improvement.

RESPONSIBILITIES

Strategy

•    Maintain a strong understanding of Global Markets, CIB clients, and evolving regulatory and infrastructure landscapes.
•    Build strong, proactive partnerships with Sales teams globally to enable a client-centric and commercially aligned support model.
•    Identify and deliver global consistency by working closely with Hubs (GBS) and regional teams to close gaps, streamline processes, and standardise best practices.
•    Foster a continuous improvement mindset; champion process optimisation and scalable solutions that improve productivity.

Business

•    Establish yourself as a trusted partner and subject matter expert for Markets Sales stakeholders.
•    Translate the Markets Sales Support vision into actionable priorities; execute against the Sales Support backlog.
•    Drive disciplined process improvement using data, feedback, and insights to reduce friction points and strengthen client outcomes.

Processes
•    Serve as the first point of contact for Sales queries, including account‑opening coordination and operational requests.
•    Independently manage Sales and Client escalations, demonstrating strong judgement, ownership, and solution‑orientation.
•    Work with Sales desks to identify opportunities to streamline workflows, improve productivity, and automate repeatable processes.
•    Provide trade lifecycle support, including novations, client lifecycle reporting and other operational deliverables.
•    Partner with CSSG, Sales, COO, Operations, and Product teams to support new product enablement, process design, and implementation of new controls.
•    Coordinate and support client testing for new products, enhancements, or process changes.
•    Leverage MIS data to identify recurring issues, drive root‑cause remediation, and strengthen upstream processes.

People & Talent
•    Role model SCB values and foster a constructive, inclusive, and performance‑oriented culture.
•    Set clear expectations and collaborate effectively with control partners to uphold a strong risk culture.

Risk Management

•    Ensure Group Risk Management standards are being maintained / adhered to
•    Engage Risk, Legal & Compliance and Operational Risk as appropriate on escalated items relating to Risk Management

Skills

•   Communication Skills

•   Financial Markets Products Knowledge Operations

•   Leadership skills (Preferred)

•   Customer Relationship Management

•   Collaboration across global teams

•   Time Management

•   Negotiating Skills

•   Problem Solving & Analytical Skills

•   Proactive approach to process improvement

Qualifications

•   5+ experience in Financial Markets Sales Support, Middle Office, or Client Services.

•   Proven ability to build trusted relationships with stakeholders and influence outcomes

•   Query Management Experience

•   Leadership skills (Preferred)

•   Knowledge of Full Trade Lifecycle

•   Understanding Sales Business/Market

•   Project Management and Strong Communication skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Expected annual base pay range for the role is 100,000 USD to 140,000 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers