Job Summary

•    Understand the KYC policy and procedures of the bank and apply it to the KYC Onboarding process
•    Interact with Clients, Client Managers and Relationship Managers to complete the onboarding process in time
•    Support GAM/FAM/CM with US DDA account Openings for US Servicing location clients and for Network clients who wants to open DDA accounts in the US.
•    Review client’s Account Opening Pack (based on the country specific requirement) and ensure sufficiency. This document may be receive directly from the Client/GAM/FAM/CM. 
•    Support the Client Managers and the CMT from the Network with their KYC and Account Opening related queries
•    Time bound and effective reviewing of clients with completion of appropriate KYC and coordinate opening of necessary accounts

Key Responsibilities

•    Act as a service partner, work together with Relationship Managers, Client Managers, Product Sales, Operations, and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
•    Ensure uniform approach to adhere to Policies, Procedures, Processes, and DOIs
•    Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate

•    Perform client onboarding processes related to KYC documentation and US DDA account opening
•    Identify, manage, escalate blockages that prevents KYC from moving to approval chain and account opening process
•    Support GAM/RM/CM to assess risks identified during the due diligence process (adverse media, sanctions, CORAF, HRTC, PEP forms)

Client Onboarding:
•    Create and maintain a standardised and scalable operating model to enable / align the business for growth and sustainability.
•    Manage team TAT and quality metrics to established standards
•    Actively enhance client end to end experience. Constantly work to improve process flows
•    Escalate to appropriate levels and work to resolve policy and client response bottlenecks
•    Ensure accountability across the complex value chain

Account Opening: 
•    Review client’s Account Opening Pack (based on the country specific requirement) and ensure sufficiency. This document may be receive directly from the client/GAM/FAM/CCM. 
•    Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards) 
•    Ensure documentation “completeness” (i.e. that all documents required have been obtained and all required fields in AO form are filled in) 
•    Signature updating - liaises with the client and respective network countries in order to update the authorized signatories’ signatures (as requested by the client) 
•    Track TAT on client on boarding process, identify blockages and timely escalations 

Qualifications

•    Good background of KYC policies, procedures, regulations. 
•    Working knowledge of KYC for Financial Institutions/Correspondent Banking Relationships. 
•    Knowledge of Anti-Money Laundering, Terrorism Financing and Sanctions. 
•    An analytical and enquiring mind. 
•    Good attitude and work well within team are essential.
•    Diligent, detail oriented, highly organized. 
•    ACAMS certified (is preferred but not required)
•    Live the Valued Behaviours of “Do the right thing”, “Never settle” and “Better Together” on a day-to-day basis whilst seeking opportunities for self-development and growth 
•    Be an inspirational people leader who looks for opportunities to grow others, develop talent, give clarity and guidance, drive purpose, and enhance decision quality across the team 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long ter

Expected annual base pay range for the role is 95,150 USD to 142, 730 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations Visit our careers website www.sc.com/careers 

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.