Job Summary

• Group Resilience is responsible for enabling the Bank to anticipate, withstand, respond to, recover from, and learn from operational disruptions through a unified framework and capabilities to meet regulatory expectations and strengthen operational readiness. We continue to stay committed to enhancing and embedding resilience as a capability throughout the Bank, via a comprehensive approach which encompasses 3 key pillars: Resilience, Resolvability and Crisis Management.
• Operational Resilience ensures the safeguarding of the Bank’s critical business services and their supporting resources, ensuring they can function effectively during adverse events. Resolvability ensures the Bank can maintain continuity of critical operations and access to services in the event of severe stress or resolution, in line with regulatory expectations. Crisis Management provides the structures, capabilities, and coordination required to respond decisively to incidents, protect stakeholders, and stabilise the Bank during periods of heightened uncertainty. As a collective, these pillars support regulatory compliance, protect stakeholders, and reinforce the Bank’s reputation as a trusted and reliable institution.

• Group Resilience plays a pivotal role in supporting the Bank by implementing robust frameworks, monitoring risks, and maintaining compliance with evolving regulatory requirements. Through proactive planning, rigorous testing, and continuous improvement, we help to ensure the Bank remains resilient and well-positioned to serve our customers and stakeholders.
• The role of Operational Resilience Manager will be responsible for supporting and managing the  Business As Usual activities and local regulatory requirements within Country Operational Resilience.

Key Responsibilities

Regulatory Engagement and Committee Papers

• Manage the coordination, review and author of papers for group committees and regulators
• Provide responses to Regulatory letters and request for information
• Support group regulatory liaisons in providing information and evidence where required
• Support group committees, regulatory engagements and regulatory requirements such as GRC, GNFRC, BRC, GMT, regulatory bilateral meetings, etc
• Work with various committee secretariats ensuring scheduling, papers are timely, and actions are managed
• Track and manage actions for Regulatory and Committee commitments
• Business Impact Analysis (BIA) and Business Continuity Plans (BCP) - support Country Head and Department Continuity Coordinators to create / review documents periodically as per Group BCM standards
• Provide centralized administrative and logistics support for all first line deliverables in Resilience across the pillars in Business Resilience, Crisis Management, Operational Resilience (PRA), Third Party Resilience, Operational Continuity & Resolution (OCIR) as well as ICS for the Operational Resilience Geographies team (Op Res Geo).

• Provide centralised support for global Resilience key initiatives including but not limited to the geographical roll-out of BCM automation tool – Fusion and emergency notification tool – Everbridge. 
• Support the Country Head to ensure all business recovery spaces (internal and external) are properly documented and moves and churns by Business and/or CRES are kept up to date.
• Support the Country Head with the reviews and updates of the Country & Subsidiaries DCC & Global BCM community list on the Business Resilience Bridge Page on a monthly basis to ensure they stay current. 
• Support the Country Head with the review, assessment of (new & existing) critical third party vendors resilience capabilities (TPBIA) and the remediation of gaps in the TPCP if required. In addition, maintain database of High Risk Arrangements (HRA) monthly, conduct cross reference checks against data provided by SCM and report exceptions monthly to Group Resilience (for reporting to the Board as part of Group Risk Appetite).  On an annual basis, for critical vendors, support the Cluster Head to conduct desktop walkthrough exercise for contract managers.  
• Support the Country Head to ensure all pillars of the Resilience program comply and align to internal Group policies, standards, guidelines and controls as well as external regulatory requirements.   Coordinate with Country Head to update and maintain the Global BCM country regulatory compliance tracker.

• Provide Internal Audit Support by serving as first point of contact for audit RFIs (request for information) and subsequently track status of response to the RFIs.  Support the Country Head to review the RFIs to ensure that they are appropriate and within scope of the audit, assist with the consolidation of responses and evidences as required.  Provide support to centrally track findings, action plans and completion status post audit.
• Support the Country to manage, coordinate and update geographical Crisis Management Plans and related databases.  Support the Country Head to deliver geographical crisis management exercise if required. During crisis management, provide real time support to Op Res Geo team by maintaining chronology of events, assist with tracking of follow-up action items etc.  Post crisis management and BCP invocation, assist with post incident reviews and input into Crisis Management Tracker owned by the Head, Crisis Management (for significant incident only).

Key stakeholders

• Group Resilience Management Team
• Operational Resilience Geographies Team
• Regional Heads of Operational Resilience
• Group Operational Resilience Risk Team
• Business Resilience Leads
• Country Process Owners
• Country T&O Governance
• Country T&O Risk and Control
• Country OTCR
• Group Internal Audit
• Departmental Continuity Coordinators in business and functions
• Region/Country SCM and TPRM team
• Country Technology Teams

Other Responsibilities

• Embed Here for good and Group’s brand and values in T&O;
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
• Support any change management initiatives which impact on OCIR and Operational Resilience though the provision of advice and guidance as well as ensuring an effective control environment is maintained.

Skills and Experience

• Business Writing and Communication
• Business Continuity & Crisis Management planning
• Resilience regulatory and operational experience
• Business - Governance & Support
• Facilitating Effective Coordination Between Business & Function

Qualifications

Education

• Bachelor’s degree but Master Degree preferable in any field

Training

• Excellent knowledge of Business Continuity Management, Crisis Management and Operational Resilience

Certifications

• BCI or DRII or ISO 22301 BCMS

Languages

• English

Knowledge and Skills

• 10+ years of overall working experience in Banking domain
• 5+ years of experience in regulatory writing
• Regulatory & operational experience in Operational Resilience, BCM, Third Party, Crisis Management
• Knowledge of Resolution and Recovery Planning

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.