Job Description

Are you a highly skilled IT professional with experience managing trading floor systems in a wholesale banking environment? We’re looking for a Senior Technical Analyst to take charge of the London dealing room IT operations. This role includes end-to-end ownership of market data services, trading voice systems, transactional systems, high-end FM workstations, and more. You’ll be the go-to for trade floor support, ensuring real-time issue resolution for Financial Market traders, potentially with no handoffs to other teams. From managing mission-critical applications to overseeing technical infrastructure, you’ll play a key role in keeping trading operations running smoothly.

Key Responsibilities

• 1st & 2nd Line Technical Support: Provide end-to-end support for trading products and infrastructure, including trader workstations, dealer telephony, and market data applications.
• Incident Management: Quickly respond to and resolve issues, log incidents, and ensure timely communication with stakeholders. Own problem and change management through Service Now.
• Trading Floor Infrastructure: Manage trading voice systems, high-end workstations, and transactional systems (FXT, EBS, Bloomberg). Ensure seamless operation and timely technical updates.
• Vendor Management: Coordinate with on-site support engineers and vendors to maintain a secure, stable, and resilient trading environment.
• Project Management: Assist with system implementations, upgrades, and disaster recovery plans. Ensure that all IT services comply with Group standards and audit requirements.
• Risk Management: Oversee security patches and compliance with local and global regulations, ensuring IT installations adhere to health, safety, and security standards.
• Continuous Improvement: Lead change and transformation initiatives to improve operational efficiency. Drive adoption of new tools and technologies to enhance performance.

Skills and Qualifications

Skills

• Technical Expertise: Strong knowledge of trading systems, IT infrastructure, networking, and market information systems, including client-server technologies.
• Incident Resolution: Proven experience in managing real-time technical incidents on trading floors, with the ability to prioritize and solve issues under pressure.
• Vendor & Stakeholder Management: Ability to manage and negotiate with vendors, ensuring the best outcomes for the business.
• Project Leadership: Experience in managing complex projects, implementing technical solutions, and ensuring compliance with internal policies and external regulations.
• Automation & Streamlining: A passion for driving process improvements and adopting new technologies to boost operational efficiency.

Qualifications

• Experience: Extensive experience in IT support, operations, and project management in a wholesale banking environment, including trading room support.
• Knowledge: Strong understanding of wholesale banking services (FX, MM, FI, Commodities, Equity Derivatives) and regulatory & broker trading applications.
• Technical Skills: Expertise in client-server technologies, networking, e-business trading tools, and IT security policies.
• Leadership: Proven ability to lead vendors, challenge internal processes, and drive change and efficiency across teams.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.