Job Summary

As part of our dedicated Client Centre Executive team, your day-to-day efforts will focus on connecting meaningfully with customers through strategic outreach, utilizing your thorough product knowledge to inspire confidence and trust. Your proactive attitude will not only drive sales success but also foster lasting client relationships, positioning you as a trusted advisor in their financial journeys. This opportunity is ideal for enthusiastic individuals who excel in managing competitive targets while maintaining a client-centred approach, contributing to a vibrant sales culture that supports continuous learning and achievement.

Key Responsibilities

Key Duties and Responsibilities:

• Identify potential clients: Proactively research and engage with prospects through outbound calls, effectively qualifying leads to ensure alignment with Balance transfer and Personal Loan offerings.
• Master product expertise: Develop an in-depth understanding of our comprehensive suite of banking products, enabling clear and compelling communication of features, benefits, and suitability to varied customer needs.
• Build and nurture relationships: Establish rapport with clients by attentively listening to their financial goals and concerns, providing personalised advice and solutions that foster trust and satisfaction.
• Drive sales outcomes: Skillfully handle objections and guide customers through application processes, consistently surpassing assigned sales targets while maintaining compliance with internal standards and regulatory requirements.
• Maintain accurate records: Document customer interactions and feedback diligently within CRM systems to support ongoing service excellence and strategic planning.
• Collaborate across teams: Work closely with fellow sales and service professionals to share insights and support a seamless customer experience, contributing to overall team performance.

These responsibilities are executed within a supportive and technologically advanced environment designed to empower your success and career development.

Qualifications

Essential Qualifications and Experience:

• A minimum of SPM qualification is required.
• Preferably, candidates will have at least one year of experience in telesales or a customer service role, demonstrating an ability to engage customers and meet sales goals; however, motivated fresh graduates with a passion for sales are warmly encouraged to apply.
• Exceptional communication skills in English, both verbal and written, are essential to effectively convey product information and build customer rapport.
• Demonstrated proficiency in phone etiquette is critical, this includes clear articulation, appropriate pacing, tone modulation, and polite, empathetic interaction style.
• The role requires availability to work during Malaysian public holidays as the position provides support to the Singapore market.

Applicants should also exhibit a high degree of adaptability, resilience, and a proactive approach to learning and problem-solving, aligning with our commitment to excellence and customer-centric service delivery.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.