Job Summary

The Quality Analyst plays a key role in safeguarding service quality, operational effectiveness, and control robustness within Price Solutions MY. The role focuses on monitoring and reviewing processes, assessing compliance with internal standards and regulatory requirements, and supporting continuous improvement to reduce operational and conduct risk.

The role is also required to support the sales support team in terms of client engagement and application verification. You will collaborate closely with operations, risk, and governance teams to identify process gaps, recommend improvements, and promote a strong quality and risk culture.

Key Responsibilities

• Engage with both New to Bank (NTB) and Existing to Bank/Card (ETB) clients to ensure smooth and timely processing of applications by managing document follow-ups, data verification, and system uploads.
• Identify and drive process streamlining and reduction of hand‑offs to prevent control failures and mitigate operational risk.
• Perform monthly call monitoring reviews and clean desk checks, ensuring adherence to quality, GPS/RBORF guidelines and information security standards.
• Review and monitor DOIs and SWIs to ensure alignment with GPS, ORF, MPD, MAS and applicable local regulations, and verify that key controls (segregation of duties, maker–checker, departmental independence) operate effectively.
• Provide coaching and constructive feedback (CEPG, process changes, governance, client experience) to uplift team performance and control awareness.
• Support the facilitation and execution of KCS, CST, and Health Checks, and identify emerging process risks and failures through quality reviews.
• Report process abnormalities and non‑adherence, and coordinate or escalate timely remedial and risk‑mitigation actions in line with governance and escalation protocols.
• Uphold Group Values, Code of Conduct, and regulatory requirements by proactively identifying, escalating, mitigating and resolving risk, conduct and compliance matters.

Qualifications

• Degree or diploma in Business, Finance, Operations, Risk Management, or related field (or equivalent experience).
• Experience in banking operations, quality assurance/quality control, operational risk, or process governance is preferred.
• Familiarity with quality review methodologies, control testing (e.g. CST), and key control standards is an advantage.
• Understanding of relevant regulatory requirements (e.g. MAS and local regulations) is beneficial.
• Strong attention to detail and a quality- and control-focused mindset.
• Good understanding of operational processes and associated risks.
• Ability to interpret and apply policies, frameworks, and standard operating procedures.
• Strong analytical, problem-solving and documentation skills.
• Effective communication and coaching skills, with the ability to provide clear, constructive feedback.

Skills and Experience

Technical Competency Name:
•    Proficient in Microsoft Excel/PPT/Word; comfortable with support function task - processing/reviewing

Technical Competency Level:
•    Preferably intermediate level and above; entry level also acceptable

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.