Job Summary

We are seeking a dedicated and results-driven Relationship Manager, Acquisition Specialist, to join our Business Banking team in Petaling Jaya, Malaysia. This role is pivotal in driving growth for the bank's business segment by executing comprehensive strategies aligned with our Group objectives. The successful candidate will strategically develop and manage a portfolio of clients, deliver tailored financial solutions, and actively expand business opportunities, supporting the continued success and expansion of our banking services. This full-time, office-based position requires an individual who excels in client relationship building, business development, and compliance adherence

As a key contributor to both individual and team targets, you will play a significant role in increasing profitability by implementing proactive account management and insightful business analysis. You will collaborate closely with internal stakeholders and product partners to originate and structure deals that meet clients' diverse financial needs, while maintaining a keen focus on risk management and compliance in a dynamic regulatory environment

Your role will also involve cross-border coordination to deepen client relationships and sustain business growth across different markets. We seek someone with a strong commercial acumen, excellent communication skills, and the ability to thrive under pressure in a fast-paced environment.

Key Skills & Competencies

• Strong business acumen with a deep understanding of banking products, including trade services, cash management, treasury, and investment products.
• Proven ability to develop and maintain trusted long-term client relationships and deliver tailored solutions based on comprehensive client needs analysis.
• Excellent communication and interpersonal skills fostering collaboration across teams and with external clients.
• Commitment to compliance with regulatory requirements, including Anti-Money Laundering (AML) policies and Corporate Due Diligence (CDD) protocols.
• Proactive problem-solving aptitude, demonstrating the ability to address client concerns and recover accounts responsibly.
• Strategic thinker with the capability to formulate effective account plans that drive portfolio growth and profitability.
• Highly organized and capable of prioritizing activities to meet both customer and business objectives within risk frameworks.
• Adaptability to extensive travel demands required by the role, enabling face-to-face client engagement and relationship strengthening.

Key Responsibilitie

Operational Processes:

• Ensure robust management of operational risks in line with Group policies and regulatory requirements, promoting a safe and compliant business environment.
• Drive the implementation of business strategies while ensuring infrastructure and processes are efficient, scalable, and support sustainable growth.
• Maintain strict adherence to AML, CDD, and other compliance regulations, ensuring all client interactions meet internal and external standards.
• Oversee client onboarding, account management, static data monitoring, offshore booking, client offboarding, and complaint resolution processes to uphold service excellence

People Development & Collaboration:

• Embed and champion the Group's values and inclusive culture within the team and broader organisation.
• Mentor and coach junior colleagues, fostering professional growth and building a collaborative work environment.
• Engage effectively with internal stakeholders to design and deliver client-centric financial solutions aligned with business objectives

Risk & Compliance Management:

• Adhere to all risk management frameworks ensuring business activities remain within approved risk appetites.
• Ensure compliance with regulatory expectations including sanctions, AML, and Environmental and Social Risk Management (ESRM).
• Promote a vigilant risk culture by taking timely action on identified risks and escalating issues appropriately.
• Maintain the highest ethical standards and act with integrity to safeguard the bank's reputation and operational soundness.

Skills and Experience

• Possession of a relevant undergraduate degree, supplemented by a minimum of 3 years’ experience in the banking or financial services sector.
• Proficiency in English, with strong verbal and written communication abilities.
• Good knowledge of the Companies Act and foundational understanding of cash management and trade working capital products is advantageous.
• Demonstrated capacity to work autonomously, taking ownership and accountability for decisions and outcomes, while also being an effective team collaborator.
• Strong interpersonal skills including emotional intelligence, enabling successful interactions with a diverse range of clients and colleagues.
• Results-oriented with a proven track record of meeting targets in a high-pressure environment.
• Experience balancing aggressive sales targets with necessary compliance and regulatory frameworks.
• Willingness and ability to undertake extensive travel as required by the role to engage clients and stakeholders effectively.

Role Specific Technical Competencies

• Expertise in Account Management principles and practices to deliver exceptional client experiences.
• Skilled in Addressing Customer Needs, ensuring bespoke financial solutions that align with client goals.
• Deep understanding of Anti-Money Laundering policies and procedures to uphold compliance and integrity.
• Comprehensive knowledge of Bank Account Features and Services relevant to business clients.
• Proficiency in Cash Management services, including transaction handling, liquidity management, and treasury solutions.
• Familiarity with Small Medium Enteptrise  operations and the unique requirements of this client segment.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.