Key Responsibilities

Strategy
•    Understanding of the Wealth Management Documentation Checks, Call-back/Call Monitoring procedures & process.

Business
•    Perform Wealth Management Sales Documentation Checks, Call-back/Call Monitoring approval & review and escalation to relevant stakeholders on emerging risk.

Processes
•    Perform Wealth Management Sales Documentation check as per stated in the Customer Assurance unit Operation Instruction (DOI).
•    Perform Call-back/call monitoring as per stated in Call-back/Call Monitoring procedures/DOI.
•    Ensuring accuracy recorded in SharePoint for Documentation Checks, Call-back/Call Monitoring.
•    Perform call-back/ documentation check within TAT time.
•    Escalate and keep track of any cases which require further clarification to relevant party within TAT.
•    Escalate on issue/significant deviation to Team Lead/ Senior Manager for further action.

People & Talent
•    Be excellent team player and change agent with the ability to perform under pressure.

Risk Management
•    Identifying, assessing, monitoring and risk mitigation to identify key issues when performing the job to ensure appropriate controls and measures are well adhered.

Governance
•    Responsible to ensure full adherence to the documentation checks, call-back/call monitoring guidelines & frameworks as stated in the checklist and DOI. 
•    Min ‘Acceptable’ rating & zero high-risk breach for Audit Review and Operation Loss.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across 
     Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders
•    All levels of staff 
•    External – Business partners 
•    Bank Customers 

Other Responsibilities
•   Embed Here for good and Group’s brand and values.

Qualifications

•    Bachelor Degree In Business, Finance, Marketing or related field
•    Min 3 Years in Banking Experience, preferably in sales or governance role and Mandarin speaking
•    Malay, Mandarin, English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.