Job Summary

Lead a team of Relationship Manager to exceed sales targets within the Priority Client Segment. This involves maximizing acquisition and referral opportunities, deepening existing client relationships and delivering exceptional services. The role is also requires to develop and implement a dynamic sales strategy focused on achieving inspiring team goals.

Strategy

• To lead a team of RMs / Senior RMs / Acquisition RMs to achieve specified sales targets and service standards.
• To provide guidance on day-to-day portfolio management.
• To guide the team in training and leading sales staff in deepening relationship & maintaining Existing to Bank clients for Priority Banking.
• To supervise and co-ordinate the sales effort of Priority Banking marketing and promotional activities to meet new business and client acquisition goals.
• To conduct staff meetings and provide support / updates for sales campaigns and activities, procedural changes, management directives, etc.
• To ensure that the team build an information database on existing Priority Banking clients to support and deepen client relationship and cross selling efforts.
• Foster and deepen client relationships by providing regular market information updates and trend analyses on local and foreign financial products.
• To ensure that the team comply with all applicable money laundering prevention procedures and, in particular report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
• To train and develop new sales staff.
• To develop action plans to improve team performance.
• To provide coaching and mentoring to team to facilitate staff retention.

Processes

• To liaise with Stakeholders for any exceptional, legal, compliance and operational cases to ensure both sales, operational and service activities at branch are managed well. 
• 100% Operation control under operation risks guidelines and sales compliance.
• Non-compliance and control weaknesses inherent in the selected samples are detected and duly reported
• No unsatisfactory compliance reviews and audits on the conduct of Control Sample Testing (CST)  and record keeping
• Maintaining robust controls and monitoring actions
• No overdue Control Sample Testing (CST).

People & Talent

• Focused and highly achievement orientated.
• Sharp business acumen, analytical, planning and organisation skills.
• Demonstrable leadership capabilities.
• Excellent interpersonal and communication skills.
• Strong negotiation skills
• Ability to multitask
• Good judgement to make good choices in all aspect
• Team player and able to work under pressure
• Strong knowledge on Internal and regulatory process

Skills and Experience

• Microsoft    
• FIMM License    
• PCE/CEILLI/TBE License    
• PPC License 

Qualifications

• Possess all relevant investment & insurance certifications and licensing.
• More than 10 years’ experience in banking with demonstrable knowledge of banking practices and financial products.
• Favourable track record in managing sales and / or operations or demonstrated ability to achieve strong sales performance.
• Ability to coach, inspire and mobilise Branch team members of various levels to deliver exceptional performance.
• Demonstrated ability to establish a service culture.
• Interpersonal and complaint handling skills
• Bank's product knowledge
• Understanding of policies and procedures

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.