Job Summary

Join Standard Chartered as a Relationship Manager within our dynamic Wealth and Retail Banking division. This role centers on fostering, managing, and growing lasting relationships with high-net-worth and affluent clients. You'll play an integral role in delivering personalized financial advice and tailored wealth management solutions that align with clients' evolving financial goals. As a trusted advisor, you will contribute to expanding our client base and enhancing existing relationships while ensuring compliance with operational and regulatory standards.

Our Wealth and Retail Banking segment supports over 13 million clients including individuals and small businesses, with a focus on affluent and emerging affluent customers, across Private Banking and Priority Banking services. We are committed to nurturing wealth journeys and capturing cross-border wealth flows through comprehensive offerings in deposits, payments, financing, investments, advisory, and bancassurance.

Joining us means becoming part of a growing franchise backed by a strategic investment of USD $1.5 billion dedicated to enhancing frontline teams, digital platforms, client-centric innovations, and brand presence. You will thrive in an environment that values client-centricity, innovation, and collaborative growth.

Key Responsibilities

As a Relationship Manager, you will be entrusted with managing a discerning portfolio of affluent clients, delivering exceptional customer experiences and wealth advisory expertise:

• Acquire and onboard new affluent clients, identifying opportunities to expand the client base.
• Deepen engagement with existing clients by understanding their financial aspirations and recommending suitable wealth management products and services.
• Deliver personalized, advisory-led solutions encompassing investments, financing, and bancassurance aligned with clients’ evolving needs.
• Maintain detailed records of client interactions, follow up on leads, coordinate client appointments, and ensure timely closure of client requests.
• Support clients throughout their financial lifecycle, adapting solutions as clients progress through different career stages and life events.
• Build enduring relationships that foster loyalty and safeguard clients' wealth through appropriate risk management and investment strategies.
• Stay informed of current market trends, new product launches, and promotional campaigns to enhance advisory capabilities.
• Ensure strict adherence to regulatory requirements and internal controls in client account management.
• Uphold high standards of client service excellence to reinforce the bank’s reputation and client satisfaction.

Skills and Experience

Successful candidates will demonstrate a blend of technical aptitude, interpersonal skills, and regulatory understanding to excel in this role:

• Proven expertise in managing conduct and mitigating risks within financial services.
• Experience in managing and developing client relationships in the affluent segment, with a strong focus on wealth management solutions.
• Effective stakeholder management skills, capable of collaborating across internal teams to deliver seamless client experiences.
• Strong communication skills, able to articulate complex financial concepts clearly and build trust with clients.
• In-depth knowledge of financial regulatory environments, compliance standards including KYC (Know Your Customer) and CDD (Customer Due Diligence) procedures.
• Ability to proactively identify client needs and tailor financial solutions that address these requirements comprehensively.
• Demonstrated capability to manage competing priorities and operate with agility in a dynamic, client-focused environment.

Qualifications

Candidates should meet the following educational and professional criteria to be considered for the role:

• Minimum educational requirement of a Bachelor of Science degree or equivalent qualification.
• Relevant professional memberships or certifications related to banking, finance, or wealth management are highly desirable to support continuous learning and adherence to industry best practices.
• Completion of mandatory and developmental bank training programs, including role-specific, regulatory, and compliance courses focusing on Anti-Money Laundering, Conflict of Interest, Anti-Bribery, and Sanctions awareness.
• Multilingual abilities are a plus, particularly languages relevant to the local market and clients served.

Additional desired skills and attributes include:

• At least 7 years of banking experience, ideally with a strong sales and client relationship pedigree.
• Exceptional communication, interpersonal, and networking skills to build and maintain impactful relationships.
• A keen ability to quickly assimilate new products and financial services, adapting to evolving market demands.
• Demonstrated market awareness and the capability to benchmark effectively against industry standards.
• Strong data analysis and management information capabilities.
• Ability to work flexibly and adapt to a fast-paced, agile environment.
• Personal qualities such as courage, creativity, responsiveness, and trustworthiness.
• Appreciation and capability to thrive in a diverse, international team environment.
• A motivated and self-driven approach to identifying and capitalizing on new business opportunities.
• Consistent demonstration of high personal conduct standards aligned with the bank’s core values and behaviours.

About Standard Chartered

Standard Chartered is a leading international bank that combines the agility to act swiftly with the scale to make a significant impact. For over 170 years, we have been dedicated to positively influencing the clients, communities, and colleagues we serve worldwide. Challenge-driven and innovative, we courageously question the status quo, continuously seeking new opportunities to improve and excel.

Our purpose — to drive commerce and prosperity through our unique diversity — is realized through the collective commitment of our people living our valued behaviours every day. We prize inclusion and celebrate the diverse perspectives that help shape our culture, fostering an environment where everyone is respected and empowered to succeed.

Together, we:

• Do the right thing: Act with integrity, challenge constructively, and prioritize the client’s best interests.
• Never settle: Committed to continuous improvement and innovation, learning from successes and setbacks alike.
• Are better together: Embrace authenticity and inclusivity, fostering collaboration for sustainable, long-term success.

What we offer

In support of our Fair Pay Charter, we provide a comprehensive and competitive compensation package designed to promote your overall well-being and professional growth.

• Robust core bank benefits including retirement savings schemes, medical coverage, and life insurance, complemented by flexible voluntary benefits available depending on location.
• Generous time off arrangements encompassing annual leave, parental and maternity leave of up to 20 weeks, sabbaticals of up to 12 months, and paid volunteering leave, ensuring a minimum of 30 combined annual and public holidays.
• Flexible work arrangements that balance office presence with remote working opportunities, supporting work-life integration.
• Dedicated wellbeing initiatives featuring access to Unmind, an advanced digital wellbeing platform, resilience-building development courses, global Employee Assistance Programs, mental health first aid support, and a variety of self-help resources.
• A vibrant culture of continuous learning providing extensive opportunities for reskilling and upskilling via diverse learning modalities including physical, virtual, and digital platforms.
• An inclusive, value-driven workplace that celebrates diversity across teams and geographies, fostering a culture where every individual feels respected and empowered to achieve their full potential.