Job Summary

This role is responsible for driving product and portfolio growth through designing effective product programs, driving digital sales and alignment with portfolio and product teams to drive growth in Wealth and Retail Business Banking. Key for this role will be to drive growth across retail products through the use of digital engagement and targeted portfolio campaigns. 

Key Responsibilities

Strategy
•    Liaise with Product and Portfolio Managers to develop effective programmes that support the growth of Wealth & Retail Banking (WRB).
•    Drive cross-sell of other banking products through coordinated campaigns, appropriate Campaign Request Templates, call scripts, and frontline engagement.
•    Support Product Managers in growing End Net Receivables and Deposits by identifying opportunities and developing executable actions.
•    Support the development of an Affluent Proposition that strengthens our wealth solutions and reinforces our market leadership.
•    Liase with Card Product & Portfolio Managers to build robust spend programs leveraging on data, partnerships and strong propensity models.
•    Execute the Affluent strategy by spearheading Segment initiatives in close collaboration with stakeholders across Client Relationship, Marketing, Compliance, and Risk.
•    Work closely with Product Managers to understand the competitive landscape and market share, and identify prospective partners who can address customer needs and accelerate growth.
•    Design relevant campaigns to support frontline performance, enable teams to meet and exceed targets, monitor and track campaign performance, and apply learnings to future campaigns while sharing best practices.
•    Liaise with Group and Regional teams on digital sales initiatives.
Business
•    Ensure appropriate targets are set for all digital marketing activities, and ensure that there are processes in place to track these processes (i.e., in collaboration with the Data & Analytics team) 
•    Work with Segment/Product, Voice & Virtual teams to provide insights on needs and behaviours of key customer deciles, to inform their strategies 
•    Support the development of segment offers/leaders, and implement integrated campaigns; ensure on-time, on-budget delivery of campaigns across multiple digital channels and media 
•    Propose improvements to encourage higher levels of engagement from our audience and working on getting targeted product offers 
•    Identify, assess, and support partnership opportunities contributing to Affluent Banking business strategy – identification of business models, innovation opportunities, strategic alignment and go to market plans.
•    Close monitoring and analysis on competitor landscape and market share.

Processes
•    Work closely with product managers and client experience to deliver Straight Through Processing processes in support of driving excellence on our affluent experience.
•    Identify areas for process improvement and recommend ways to increase functional effectiveness and improved operational efficiencies.
•    Strategize with cross-functional teams on the design, execution, and measurement of partnership programs, campaigns, and events to drive partner-influenced opportunities and drive the growth of Affluent.
People & Talent
•    Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
Risk Management
•    Provide leadership around Risk Management, both reputational and operational to ensure they are proactively identified and mitigated in country and all issues are timely reported/escalated in line with Group and local policies and procedures.
•    Coach and manage the team in these matters and ensure they are adequately trained in and cognisant of regulatory, reputational, and ethical risks.
Governance
•    Compliance with external and internal regulations/policies on Operations, Credit, Reputational and People Risk.
•    The implementation of Risk Type Global policies across the Cluster, and as appropriate, the maintenance of Business Policy/ Country addendum.
•    Ensure that risk assurance processes are in place across the Cluster to provide evidence of proactive risk management of the Risk Type and compliance with policy.
•    Ensure that the Risk Type is properly represented at the relevant Business/ Country Risk Committees.
•    Ensure that Risk Management responsibilities and processes for the Risk Type are properly communicated across the Business/ Country to all staff impact.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Support the Affluent and Wealth team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture. 
Key stakeholders
•    Head, Affluent and Wealth Management
•    Head, Client Relationships
•    All Product Managers
•    Portfolio Managers
•    Head, Client Experience
•    WRB Operations
Other Responsibilities
•     Embed Here for good and Group’s brand and values in Kenya Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]

Skills and Experience

• Data Analytics
• Client Value Proposition Understanding/ Experience
• Strategy thinking and Development
• Portfolio management
• Business Improvement
• Digital sales
• Problem solving
  
  

Qualification

Qualification degree in related field in finance, banking, accounting, strategic management. 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
Together we:
 
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.