Job Summary

Join Standard Chartered as a Premier Service Associate within our Cash Management Operations team based in Doha, Qatar. In this key role, you will be dedicated to delivering outstanding client service and support to our esteemed Corporate and Institutional Banking clients.

Your focus will be on managing post-transaction enquiries, resolving service-related issues, and ensuring a seamless client experience aligned with our high service standards.

You will serve as a vital liaison, collaborating closely with Relationship Managers, Product and Sales teams, Operations, and other internal stakeholders, to address client challenges and leverage opportunities to enhance service delivery. This role requires cultivating strong, lasting relationships with 'premier' client portfolios, supporting the assigned Client Service Manager, and contributing to service recovery processes through diligent complaint management.

This role demands a solution-oriented mindset, excellent interpersonal skills, and the ability to navigate the banking environment with confidence and professionalism.

Key Responsibilities

• Coordinate end-to-end processes managed by the Cash Service Team, ensuring accuracy, timeliness, and compliance across all client service operations.
• Maintain comprehensive and detailed documentation of client interactions, internal communications, and setups.
• Identify and escalate compliance risks proactively, ensuring strict adherence to internal controls, bank policies, product guidelines, and regulatory requirements.
• Support digital platform management by facilitating client onboarding.
• Deliver high-quality training and guidance to Corporate and Investment Banking clients on channel functionalities, self-help tools, and reporting features to empower self-sufficiency and reduce inquiry volumes.
• Assist in organizing and participating in service reviews with Relationship Managers and clients to monitor performance, gather actionable feedback, and introduce enhancements to service quality and delivery.
• Utilize client feedback and business metrics to identify opportunities for cross-selling and up-selling, enhancing product utilization and overall client satisfaction.
• Champion a culture of teamwork, inclusivity, and continuous improvement, encouraging open communication and collaboration within the team and across business units.

Skills and Experience

• Experience within banking or a client service-oriented environment, demonstrating a strong track record of delivering quality service.
• Excellent attention to detail with a hands-on approach to managing tasks from inception to completion, ensuring ownership and accountability.
• Proven ability to deliver results aligned with business objectives, maintaining focus, optimism, and resilience in a fast-paced setting.
• Exceptional communication skills, with the ability to influence, negotiate, and manage relationships effectively across internal teams and external clients.
• Strong stakeholder management skills, capable of building and sustaining constructive partnerships with peers and business partners.
• Comfortable engaging in direct client interactions, with demonstrated competence in addressing client needs and delivering tailored solutions.
• Capability to navigate complex organisational structures confidently, ensuring timely and efficient delivery of client requests.
• Ability to present ideas clearly and persuasively in group discussions, fostering collaboration and shared understanding.
• Strong analytical and problem-solving skills combined with effective time management to handle competing priorities.
• Customer-focused mindset dedicated to enhancing the client experience and driving satisfaction.
  
  

Qualifications

• Bachelor's degree or equivalent from a recognised university or institution.
• Proficiency in English is a requirement; knowledge of Arabic is highly desirable to support effective communication in the regional context.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.