Job Summary

What’s the opportunity?

The Process Excellence team, part of Group Transformation Office, requires a Process Universe Lead, to partner across the organisation (CIB, WRB, Functions and other support areas), supporting the development and the maintenance of a consistent and robust process universe for the Bank, interaction with senior management and Global Process Owners, Product Owners and Domain Owners to identify opportunities / challenges and drive transformational activities to simplify, digitise, standardise and automate key processes. Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).

What will you do?

The role holder will partner with key CIB, WRB and Function stakeholders to ensure processes are documented as per SCB standards. The individual will build relationship and influence stakeholders, global process owners, product owners and domain owners to drive transparency, accountability and drive a culture of continuous improvements. In partnership with other relevant stakeholder groups, this role will ensure process universe is fit for purpose and allows key stakeholders to identify opportunities, make investment decisions to further optimise SCB core processes.

Key Responsibilities

Strategy/ Business

•    Work with Global Process Owners (GPO), Product Owners (PO), Domain Owners (DO) and other key stakeholders to develop and maintain a consistent and robust process universe for the Bank
•    Engage GPOs, POs and DOs to educate them on roles, responsibilities and ensure they deliver what is expected of them – ensuring SCB has the right people with the right skill set and competencies to drive transformation at scale and fulfil their obligations
•    Build relationships, trust and credibility across senior community and GPOs, POs and DOs
•    Ensure the process universe is well maintained, linked to other relevant taxonomies (e.g. M7, service catalogue) and other systems to gather key relevant data points to make SCB process universe valuable and insightful
•    Drive team members toward delivering on their commitments
•    Create a feeling of cohesiveness and positive working environment with stakeholders and team members
•    Demonstrate good technical PE capabilities and business understanding to influence effectively
•    Lead the deployment and adoption of process universe capabilities to support senior management, COO community and other stakeholders
•    Define data and source systems required to link processes with data points that will allow to define level of maturity and identify areas of improvements / opportunities through various lenses (cots/FTE profile, risk & control, effectiveness, client and colleague experience)
•    Drive a culture of continuous improvements across Verticals (CIB, WRB and Functions) and Transversals (pan-bank transformation / internal process improvements)
•    Demonstrate ability to influence, drive result and ‘get things done’
•    Define data and analytics required to make SCB process universe useful and insightful and manages the common tool for the Bank, articulating how process flows should be captured and documented
•    Conduct quality assurance to make sure processes are well documented and in line with guidance and agreed principles

Stakeholder Management 
•    Build and maintains strong, positive relationships with stakeholders
•    Ensure key stakeholders are kept aware of status, risks & issues 

People & Talent
•    Develop talent in the team
•    Manage team and support growth and development plans
•    Lead and support a change in mindset, building a culture of continuous improvements within PE and SCB teams, agility, and accountability – supported by key metrics to measure delivery of desired outcomes and benefits (both financial and non-financial), ensuring everyone in the Bank are drivers and owners of outcomes 
•    Set effective metrics and standards, transparently communicating them to stakeholders - providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team 
•    Employ, engage and retain high quality people, with succession planning for critical roles
•    Ensure the team structure/capacity is reviewed to enable delivery of client outcomes
•    Ensure the provision of on-going training & development, ensures that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk
•    Monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
•    Create a motivational and challenging environment for staff which is conducive to creativity and performance with process excellence, transformation mindset and delivery centricity in mind
•    Champion and act as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with relevant partners

Risk Management
•    Identify and resolve key risks and issues early in their existence as they related to process universe activities
•    Produce and manage documented, specific resolution action plans, actively seeking to close open items by working with risk/issue owners 

Processes/ Governance
•    Define initiative desired outcomes, benefits and measures of success defined in partnership with CIB stakeholders and SMEs, adhering to high-quality delivery standards
•    Build and maintains initiative plans and schedules showing and accounting for internal and external dependencies
•    Proactively identify and successfully manage any schedule issues and interdependencies with other projects with no unplanned delays to the project
•    Ensure resource requirements/forecasts are built into project schedule
•    Update and review Lessons Learnt, both prior to and during each project and ensures that no previous mistakes are repeated

Project Governance, Process and Standards 
•    Ensure SCB process universe adheres to guidance and best practices and increasing visibility of analytics, insights
•    Monitor process universe activities, prioritises the work and tracks progress, deliverables and outcomes across the team and stakeholder groups
•    Partner with Global Process Owners, Product Owners and Domain Owners, raising awareness and capabilities to drive process excellence mindset and culture of continuous improvements

Communication/ Reporting 
•    Analyse and produce management information on regular cycles as required
•    Communicate the status (including risks and issues) to stakeholders, PE team and other relevant stakeholders 
•    Provide information that facilitates informed and timely decision making

Financial Management 
•    Manage project budgets and resource allocation, controls spending against the planned cost, analyses any variance and takes necessary corrective action to stay on Green status for Cost, provides timely forecasts and reporting as needed

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct
•   Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
•    Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders
•    Group Transformation Office
•    Global Process Owners, Product Owners and Domain Owners
•    FFG Control Tower and FFG Programme Team
•    Other support partners (e.g. operational risk, finance, audit)

Our Ideal Candidate

•    10+ years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives
•    Knowledge of the Bank in terms of key processes, stakeholder groups and other taxonomies (e.g. M7, service catalogue)
•    Knowledge of process taxonomies, ORX, and process management tooling (ARIS tool to host the Bank’s process universe, host data points, generate insights and meaningful MI for senior management)
•    Strategic thinking, ability to identify opportunities and translate this into roadmap and actionable plan
•    Strong influencing and communication skills – oral, written and presentation. Proven success in communicating technical information in a simple way.
•    A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
•    A growth mindset, with the appetite, ambition and ability to experiment and learn quickly
•    Excellent stakeholder management, presentation and communication skills and establishes effective working relationships from senior management to individual teams
•    A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
•    Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
•    Demonstrate understanding of and commitment to the Group’s core values

Role Specific Technical Competencies

•    Strategic thinking
•    Influencing, stakeholder management
•    Process Universe
•    Transformation and delivery    
•    Analytics and Tooling
•    Strategy and Measurement 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers