Job Summary

As a Product Owner in our cross-functional squads, the candidate will drive the outcomes of the squad to deliver on their objectives and key results. You will build and prioritise the product backlog to achieve business goals and manage stakeholder relationships to align expectations, prioritisation and overall product roadmap.

In this role, you will be responsible for driving the digital bancassurance agenda, designing and delivering end-to-end insurance customer journeys across the bank’s digital channels. You will focus on increasing insurance penetration, improving conversion and enabling seamless integration of insurance propositions within the broader wealth and banking ecosystem.

Key Responsibilities

Strategy
•    The primary purpose of this position is to develop and transform Capital Markets Products & Solutions (CMPS) product capability to provide digital channels for both clients and internal users across Private Banking and Retail Banking.
•    The Bank is aiming to grow product capability through digital and self-direct channels. This Product Owner (PO) role is to drive the agile technology projects to establish a robust price discovery and execution platform. It is also required to build system interface with upstream systems (e.g. client information check) and downstream systems (e.g. booking trades into core banking platforms) to streamline operation flow and improve users (including clients) experience and frontline productivity.
•    As PO, you will develop and maintain a vision for agile technology projects and be responsible for communicating the vision to the scrum team. Be responsible for agile technology projects and features from concept to final implementation. In particular,
•    have a good understanding of wealth management products, it's processes and relevance to clients.  
•    Define and own the strategic digital product vision and roadmap for the wealth management product suite.
•    Align product strategy with business goals, market trends, and client needs.

•    Develop a competitive product strategy across relevant asset classes (such as FX, equities, fixed income, structured products, OTC derivatives, funds, and insurance.)
•    Monitor market dynamics and regulatory changes, ensuring products remain competitive and compliant.
•    As PO you will work with architects, business stakeholders and development teams to ensure that business, quality and functional goals are met with each release. Be responsible for the design, usability, quality and delivery of agile technology projects and features.
•    As the subject matter expert, this role is to determine business requirements, review technology project plans from the business perspective, and ensure new technology capabilities are embedded in business processes to deliver benefits. Ensure smooth execution on the ground, and communicate the changes delivered to relevant stakeholders including front office.
Business

• Review and understand key business policies and processes in Bancassurance and Wealth Management across both private banking and retail segments

• Identify critical pain points in insurance distribution and customer journeys, and articulate how digital initiatives will improve penetration, conversion and customer experience

• Drive key performance outcomes including insurance penetration, sales conversion, digital adoption and revenue contribution

• Partner with distribution teams including Relationship Managers, Insurance Advisors, contact centre and digital sales teams to maximise business impact

Processes

• The PO is the key decision maker on priorities and design decisions, ensuring alignment across stakeholders throughout the agile development lifecycle

• Own end-to-end customer journeys across discovery, recommendation, purchase and servicing for insurance products

• Represent the end user by balancing business needs, customer experience and engineering considerations

• Provide business input on requirements and work with product teams, front office and operations to design simplified, frictionless journeys (e.g. pre-filled data, straight-through processing, reduced manual steps)

• Review technology plans and design specifications to ensure business requirements are met and benefits realised

• Identify process and control implications within the Bank’s operational risk framework, ensuring robust controls are embedded

• Work with project teams to develop test plans and coordinate user testing for new journeys and features

• Ensure successful go-live from a business perspective, including training, communication and post-launch feedback

• Track benefits realisation and continuously improve based on customer and business feedback

Digital, Ecosystem and AI

• Support integration of insurance products within broader banking, wealth and lifestyle ecosystems

• Work with insurance partners to digitise product offerings and improve customer experience through API-based integrations

• Leverage data and AI capabilities to enable:

• Personalised product recommendations
• Next-best-action nudges
• Lead prioritisation and conversion optimisation

• Explore opportunities in health, wellness and ecosystem partnerships to enhance insurance propositions

People & Talent

• Work towards strengthening the performance culture and reinforcement of accountabilities in products

• Share technical and domain expertise with team members and contribute to capability building across the squad

Risk Management

• Embed a risk culture that supports the Bank’s strategy and philosophy for the management of risk

• Ensure all insurance journeys comply with regulatory and conduct requirements, including suitability and disclosure standards

• Ensure effective arrangements are in place for the prevention of financial crime in line with Group policies and regulatory guidelines

• Ensure timely escalation and resolution of risk matters

Governance

• Maintain awareness and understanding of the regulatory framework in which the Group operates, with focus on insurance distribution and wealth advisory requirements

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct

• Take personal responsibility for embedding the highest standards of ethics and compliance across all activities

• Lead the business to achieve outcomes aligned to the Bank’s Conduct Principles

• Identify, escalate and resolve risk, conduct and compliance matters effectively

Key stakeholders

• Regional and Country Wealth Management and Bancassurance Heads
• Insurance partners (life, health and general insurers)
• Segment Heads, Relationship Managers and Insurance Advisors
• Digital Sales & Marketing teams
• Risk, Legal, Compliance, Operations and Technology teams

Skills and Experience

Skills and Experience

• Strong understanding of insurance, bancassurance or wealth management products

• Experience in digital product management, preferably within banking or financial services

• Proven ability to deliver customer-centric digital journeys and measurable business outcomes

• Strong stakeholder management and ability to influence across functions and seniority levels

• Experience working in agile delivery environments

• Good understanding of insurance distribution, customer journeys and sales funnels

• Strong awareness of regulatory and operational considerations in financial services

• Preferred: Exposure to data-driven or AI-enabled product use cases

Qualifications

• Minimum of 8–12 years of experience in banking, insurance or financial services

• Good understanding of insurance products (life, general insurance, health) and wealth solutions

• Relevant knowledge of regulatory and operational frameworks

• Preferred: Exposure to regional markets and digital bancassurance models

Qualifications

Education

• Bachelor’s degree in Business, Finance, Engineering or related field

Training

• Project Management / Agile / Product Management or equivalent

Languages
•    Proficient English

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers