Key Responsibilities

Strategy

• Contribute to and support the Bank’s and Department’s vision, business model, strategies, and growth plans.

Business

• Support Affluent Distribution, Business Banking, and Personal Banking in driving insurance sales by providing solutions that meet client’s needs.
• Achieve assigned sales targets and other key metrics as outlined in the scorecard.
• Conduct needs-based selling by assessing clients’ financial goals and recommending suitable insurance solutions.
• Collaborate with stakeholders and Insurance Service Providers (ISP) to ensure seamless execution of sales and services activities.
• Assist in handling client inquiries and resolving issues related to insurance products.

Processes

• Adhere to Wealth Solution policies and procedures governing insurance transactions.
• Ensure complete and accurate documentation for all sales transactions in compliance with internal guideline and regulatory requirements.

Risk Management

• Ensure all sales activities comply with internal policies and external regulations to minimize legal and regulatory risks.
• Offer insurance products that align with client’s financial situations and objectives to mitigate the risk of Misselling.
• Maintain awareness of potential risks in the sales process and escalate any identified concerns to the relevant team.

Governance

• Maintain awareness and understanding of the regulatory framework within which the Bank operates.
• Ensure full compliance with regulatory requirements and expectations.
• Fulfil industry licensing requirements and maintain valid certifications for the products sold.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Banca Product Team
• Wealth Solutions Policies and Processes Team
• Affluent Distribution – ARM, RM and Sales Leaders
• Business Banking – RM and Sales Leaders
• Insurance Service Providers (ISP)

Other Responsibilities

• Embed Here for good and Group’s brand and values in Malaysia/ Wealth Solutions/ Bancassurance.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

• Insurance/ Takaful Product Knowledge
• Regulatory Compliance Knowledge
• Financial Planning Advisory

Qualifications

• Education diploma and above
• Licenses insurance/ takaful licenses
• Languages English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
Together we:
 
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.