Job Summary

To deliver on our CIB strategic priorities, we need to ensure we have the right operating model in place for our Coverage teams to drive greater revenue growth across the CIB franchise and maximise cross selling opportunities. To achieve this, we are mobilising a book of work working closely with senior management in CIB to redesign and implement a more integrated Coverage Operating Model (‘ClientFirst’) across Coverage, Products, Risk, Operations and other support functions within the bank. 

The book of work spans across 6 workstreams as follows:
•    Structure, Skills & Accountability
•    Governance & Decision Rights
•    Ways of Working & Coverage Model
•    Processes & Policies
•    Performance & Outcomes
•    Frontline Data, Technology & Tooling

The role holder will provide end to end programme (‘ClientFirst’) oversight and coordination of delivery across the 6 workstreams, with accountability for functional execution with respective Coverage COO leads, Coverage MT sponsors and respective owners including Risk, Products and Operations. 

ClientFirst spans multiple geographies, products and control functions, requiring coordination across senior stakeholders at Group, Cluster and Country levels.

Key Responsibilities

Strategy

• Support the Head of Transformation, Coverage and partner with the Coverage MT to ensure the Coverage operating model transformation book of work delivering the outcomes that are aligned to CIB’s strategic priorities.The role will help drive prioritisation decisions and ensures timely escalations to Coverage MT and Coverage COO.

Business
• Provide programme oversight and partner with the respective Coverage COO leads and the Coverage MT to drive execution across the 6 workstreams.

Processes
• Mobilise delivery across workstreams by establishing clear roles, responsibilities, resource allocation and ways of working.
• Drive delivery execution and work with the workstream leads to ensure the work gets delivered against agreed milestones. 
• Manage and coordinate scope and prioritisation within the workstreams and at the programme level to minimise delays and maximise value.
• Ensure timely stakeholder alignment and maintain clear communications on changes rolled out as part of the Coverage operating model transformation.

People and Talent

•    Provide leadership and coaching to the programme team to build and strengthen programme delivery and transformation skillset within the team. 
•    Role model inclusive leadership and cultivate a high-performance culture.
•    Promote innovative thinking, continuous improvement and self-development across the team.
•    Ensure clarity of role accountabilities (responsibilities, reporting lines, delegated authorities and objectives).
•    Remove delivery blockers and escalate impediments where required to protect programme outcomes. 

Risk Management
•    Own the consolidated programme risk profile and ensure proactive identification and mitigation across workstreams.
•    Drive timely escalation and resolution of high-impact risks and issues to Head of Transformation, Coverage and respective Coverage COO leads. 
•    Manage and track programme interdependencies across the workstreams to avoid delivery delays and conflicts. 
•    Strengthen delivery resilience by embedding risk management into programme routines and governance.
Governance
•    Drive effective governance forums and artefacts (e.g., steering committee packs, programme plans, change requests, meeting minutes etc.), ensuring effective decision-making processes and escalation matrix are in place.
•    Ensure end-to-end compliance with governance requirements (e.g., vendor onboarding, responsible AI, change risk assessment, cloud governance, process design, etc.)

Regulatory and Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Key stakeholders

•    Coverage Management Team 
•    Coverage COO
•    Coverage COO Leads 
•    Product COO counterparts 
•    Finance, Risk, Compliance, Operations partners 
•    Technology partners
 

Our Ideal Candidate

• 10+ years of experience in programme/project management, business transformation, or strategic change delivery

• Proven track record in programme / project delivery roles.
• Should demonstrate strong leadership and governance capabilities.   
• Should be familiar with using project management tools – Clarity, ADO, Confluence, MS-Office (Word, PowerPoint, excel), MS-Project, MS-Planner, MS-whiteboard, etc   
• Should possess excellent communication and interpersonal skills with the ability to clearly convey complex information, align stakeholders, and promote transparency across all levels of the organization.   
• Should have strong financial and commercial acumen, ensuring effective budget management and maximizing program value.   
• Knowledge of Bank’s policies and procedures and key risk areas/risk types such as data quality is a must.   

Role Specific Technical Competencies

•    Cross Functional Collaboration
•    Business Acumen
•    Stakeholder Management
•    Change Management
•    Problem Solving
•    Planning and Execution 
•    Digital Fluency and Programme Tooling 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers