Job Summary

Strategy
•    Following up with delinquent customers.
•    Educating the client on importance of timely EMI payment and resolving customer dispute. 
•    Vendor management and follow up with vendor and field executive for resolution of accounts.
•    Adhere to internal COC and BCSBI standars while following for customers.
•    Recovery of dues through legal / law enforcement action to optimize recovery.

Business
•    Timely follow up with client and MIS update
•    Maintain relations with internal departments and business team

Processes
•    Maintenance and daily update of the field visit report.
•    CACS updation of daily visit and progress
•    Adhere to Collections Code of Conduct

Key Responsibilities

Risk Management
•    Monitor account / portfolio behaviour and analyse the potential risk
•    Regular hygiene check at vendor
•    Data security and strict adherence of process

Governance
•    Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business.
•    Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis. 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Serve as a Director of the Board 
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders
Internal
•    Policy and Credit Team
•    Sales Team
•    Country Legal Team

External
•    Auditors: For Audit and Reviews
•    Collection Vendor 

Skills and Experience

•    MS Exceel, MS Word, Powerpoint
•    System Knowledge
•    Drafting skills

Qualifications

•    Education       Any Bachelor Degree
•    Training          MS EXCEEL, MS WORD, POWERPOINT
•    Languages     English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.